Marketing Representative – In-House, Pre-Arrival

Hilton Grand Vacations

. Promote HGV and book qualified sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers .

Posted 10/6/2026full-timeCharleston • South Carolina • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and the ability to build professional relationships while effectively utilizing CRM tools such as Salesforce and Eclipse. Exhibits a proactive approach to sales and marketing within the Vacation Ownership industry, maintaining high performance standards.

Highest-signal resume keywords

Vacation Ownership Sales ExperienceCustomer Relationship Management (CRM)Interpersonal SkillsProfessional AppearanceFlexible Schedule Availability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales PresentationsCustomer Service Software ProficiencyPaperwork AccuracyProduction Report ReviewTour Disposition Management

Soft Skills

MotivatedSelf-StarterCoachableQuick LearnerOpen to Feedback

Tools & Technologies

SalesforceVOICECHORUSEclipse

Industry Keywords

HGV Cultural ValuesGuest RelationsPromotional Information DistributionMinimum Performance StandardLocal Area Knowledge

About the role

Key responsibilities & impact

Promote HGV and book qualified sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers
Provide customer and concierge services while projecting a professional company image
Respond to guests in a timely manner and represent HGV Cultural Values
Develop professional relationships with hotel staff and follow HGV management protocols
Distribute approved promotional information and incentives to guests meeting tour site qualifications
Complete required paperwork accurately and enter customer contacts and tour dispositions in CRM tools including VOICE, CHORUS, Eclipse, and Salesforce
Confirm guest appointments to ensure tour attendance
Review production reports and notify the manager of challenges
Follow gifting procedures to meet monthly costs
Maintain established monthly Minimum Performance Standard
Provide information to the Fulfilment Department to assist with pre-gifting guests before tours
Carry out reasonable management requests within capability

Requirements

What you’ll need

High school graduate
Minimum of 1–2 years of phone or face-to-face marketing/sales experience in the Vacation Ownership industry with a track record of success
Excellent interpersonal and guest relations skills
Computer proficiency and ability to learn and efficiently operate multiple customer service software applications
Ability to work a flexible schedule, including weekends and holidays
Professional appearance and demeanor
Motivated and self-starter
Detailed understanding of the local area
Ability to accept rejection in a proactive manner
Coachable, quick learner, and open to feedback

Benefits

Comp & perks

In person, onsite training offered
Hybrid work arrangement: a few days from home each week and a few days in the office each week
Competitive health benefits
Medical, dental, and vision insurance effective Day 1 of employment
Go Hilton Team Member Travel Program with deeply discounted rates at Hilton properties worldwide
Friends and Family discounts through the Go Hilton Team Member Travel Program
401(k) with HGV matching up to 4% annually
Paid Time Off (PTO)
Uncapped potential income based on performance
Internal career mobility with a growing company
Reasonable accommodation for individuals with disabilities