Pre Arrival Representative

Hilton Grand Vacations

. Promote Hilton Grand Vacations and book qualified sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers .

Posted 10/23/2026full-timeHilton Head Island • South Carolina • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to build professional relationships while promoting Hilton Grand Vacations. Proficient in using CRM tools and maintaining performance standards in a sales-driven environment.

Highest-signal resume keywords

Vacation Ownership Sales ExperienceCustomer Service Software ProficiencyInterpersonal SkillsCRM Tools ExperienceFlexible Schedule Availability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales PresentationsCustomer Relationship ManagementPaperwork AccuracyProduction Report ReviewPromotional Information Distribution

Soft Skills

Professional DemeanorMotivationCoachable AttitudePositive AttitudeAbility to Accept Rejection

Tools & Technologies

VOICECHORUSEclipseSalesforce

Industry Keywords

Vacation OwnershipGuest RelationsConcierge ServicesMarketing ExperienceLocal Area Knowledge

About the role

Key responsibilities & impact

Promote Hilton Grand Vacations and book qualified sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers
Provide customer and concierge services while projecting a professional company image
Respond to guests in a timely manner and represent HGV’s Cultural Values
Maintain a positive demeanor and develop professional relationships with hotel staff
Distribute approved promotional information and incentives to guests meeting tour site qualifications
Complete required paperwork accurately and enter customer contact and tour dispositions in CRM tools including VOICE, CHORUS, Eclipse, and Salesforce
Confirm guest appointments to ensure tour attendance
Review production reports and notify the manager of challenges
Follow gifting procedures and maintain monthly Minimum Performance Standards
Provide information to the Fulfilment Department regarding pre-gifting services

Requirements

What you’ll need

High School Graduate
Minimum of 1-2 years of phone or face to face marketing/sales experience in the Vacation Ownership industry with a track record of success
Excellent interpersonal and guest relations skills
Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications
Ability to work a flexible schedule, including weekends and holidays
Professional appearance and demeanor
Motivated and a self-starter
Detailed understanding of the local area
Ability to accept rejection in a proactive manner
Coachable, quick learner, and open to feedback

Benefits

Comp & perks

In person, onsite training offered
Competitive health benefits
Health Benefits Day 1 of employment, including medical, dental, and vision
Go Hilton Team Member Travel Program with deeply discounted rates at Hilton properties worldwide
Friends and Family discounts through the Go Hilton Team Member Travel Program
401K with HGV matching up to 4% annually
Paid Time Off (PTO)
Potential income of $75,000 or higher, uncapped and based on performance
Internal career mobility with a growing company