Reservations Agent

Hilton Grand Vacations

. Book wholesale reservations and input Groups and Convention rooming lists for all properties.

Posted 10/27/2026full-timeOrlando • Florida • United StatesMid-LevelSenior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in reservation management, data entry, and customer service within a fast-paced environment, ensuring accurate documentation and effective communication. Capable of coordinating with various departments to support guest needs and optimize reservation processes.

Highest-signal resume keywords

Reservation ManagementCustomer Service ExcellenceData Entry ProficiencyCommunication SkillsMulti-Tasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Reservation SystemsData EntryOffice Equipment OperationReservation DocumentationDiscrepancy Research

Soft Skills

Outstanding HospitalityAdaptabilityPressure Management

Tools & Technologies

OutlookWordExcelVoice SystemJourney System

Industry Keywords

Wholesale ReservationsOTA ManagementGroup ReservationsRooming ListsGuest Assistance

About the role

Key responsibilities & impact

Book wholesale reservations and input Groups and Convention rooming lists for all properties.
Answer phone calls and assist guests with new reservations, modifications, and cancellations.
Manage OTA reservations, update responses in Extranet, and reply to OTA emails.
Coordinate with accounting on charges, refunds, and discrepancy research.
Book specialty reservations and extended stays for Local Negotiated and Corporate Negotiated guests.
Assist Front Desk with reservations and inquiries.
Assist with Booking.com credit card declines, process cards in Voice, update extranets, and cancel reservations without deposits.
Handle Guest Assistance cases within required response times.
Support Sales and Meetings and Conventions Managers with reservation requests and rooming lists.
Maintain accurate reservation records and documentation.
Review group cut-off dates and release blocks to inventory promptly.
Research guest-dispute questions from Front Desk and Business Management.
Support Revenue Managers in identifying potential stop-sell dates for Wholesale reservations.
Clear waitlists at all properties.
Perform additional duties and special projects as directed by the Revenue Manager and Reservations Manager.

Requirements

What you’ll need

Proficiency in reservation and data entry and operation of office equipment.
Ability to multi-task by booking reservations, investigating various reservation systems while delivering outstanding customer service to guests on the phone.
Ability to perform essential job duties accurately, manage priorities in a fast-paced reservations department, and operate independently with limited supervision following the initial training period.
Excellence in service quality standards and outstanding hospitality.
Excellent English language communication skills, verbal and written.
Willingness to work under pressure and adapt to changing environments.
Computer experience required with knowledge of Outlook, Word, and Excel.
Knowledge of Voice and Journey systems preferred.

Benefits

Comp & perks

Day One Benefits!
Internal growth opportunities.
Recognition Programs and Rewards!
Discounted Hilton Hotel rates worldwide.
401(k) program with company match.
Employee stock purchase program.
Tuition reimbursement program.