Customer Success Executive

Hippocratic AI

. Own retention and growth for a named book of health system accounts .

Posted 9/24/2026full-timeMenlo Park • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and account management within health systems, focusing on retention, renewal, and expansion strategies. Proficient in translating clinical outcomes into business cases and engaging with C-suite stakeholders to drive workflow changes and adoption.

Highest-signal resume keywords

Customer Success ManagementHealth System OperationsExecutive PresenceOutcomes ReportingHealthcare SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retention TargetsRenewal NarrativeOutcomes MetricsQuantified Outcomes CaseROI PresentationAccount Health ScoringRisk ForecastingExpansion OpportunitiesClinical WorkflowPatient Engagement

Soft Skills

Stakeholder MappingInfluencing SkillsCommunication SkillsLeadership SkillsCollaboration Skills

Tools & Technologies

EHR EcosystemsEpicCernerAthenaCare Management Platforms

Certifications & Qualifications

Clinical License

Industry Keywords

HealthcareHealth SystemsProvider OrganizationsPopulation HealthHealthcare Consulting

About the role

Key responsibilities & impact

Own retention and growth for a named book of health system accounts
Carry gross and net retention targets and own the renewal narrative
Source and influence expansion into new use cases and service lines
Define, instrument, and report health system outcomes metrics
Translate readmission reduction, care gap closure, contact and completion rates, nursing time returned, and cost per completed outreach into executive-ready business cases
Run quarterly and annual executive business reviews with clinical, operational, and financial leadership
Drive adoption and durable workflow change across nursing and clinical operations after go-live
Identify, qualify, and shape expansion opportunities with customers and Sales
Maintain account health scoring and risk forecasting
Take over live health system accounts, establish outcomes baselines, map stakeholders, and identify expansion opportunities
Establish outcomes reporting models and convert customers into public references

Requirements

What you’ll need

Minimum 5 years in customer success, account management, client partnership, or strategic accounts
At least 4 years serving health systems, hospitals, health networks, or provider organizations
Demonstrated ownership of commercial outcomes on a named book, including retention, renewal, or expansion targets
Executive presence with C-suite and VP-level clinical, operational, and financial stakeholders
Fluency in health system operations and clinical workflow
Ability to build a quantified outcomes case and present ROI to a skeptical financial audience
Bachelor's degree from an accredited university
Preferred: healthcare SaaS or health AI experience serving providers
Preferred: health system operator experience in nursing leadership, care management, population health, quality, or service line administration
Preferred: clinical license or prior clinical practice
Preferred: healthcare consulting or transformation experience with provider clients
Preferred: familiarity with EHR ecosystems including Epic, Cerner, and Athena
Preferred: experience with patient engagement, virtual care, or care management platforms
Preferred: experience converting customers into references, case studies, or conference co-presentations
Preferred: experience where customer success carried a quota or formal revenue responsibility
Must be legally authorized to work in the United States

Benefits

Comp & perks

25–40% travel, including regular multi-day visits and overnight/out-of-state trips
Periodic travel to the Menlo Park headquarters
Opportunity to help build a safety-focused healthcare AI platform
Equal opportunity workplace
Accommodations during the hiring process