Deployment Strategist – Payors

Hippocratic AI

. Lead deployment planning and execution for payor customers, including timelines, ownership, milestones, and implementation outcomes .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading deployment planning and execution for payor customers, with a strong focus on stakeholder alignment, operational dynamics, and compliance considerations. Proven ability to translate customer needs into actionable plans while driving implementation readiness and capturing deployment insights for continuous improvement.

Highest-signal resume keywords

Deployment PlanningCustomer Success ManagementHealthcare Workflow UnderstandingProject LeadershipStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ImplementationStrategic OperationsComplex Customer Engagement ManagementDeployment Process ImprovementHealthcare Technology Deployment

Soft Skills

Excellent CommunicationProblem-SolvingCross-Functional Team Collaboration

Tools & Technologies

Member Operations ToolsCare Navigation

Certifications & Qualifications

BA/BS Degree

Industry Keywords

PayorManaged Care OrganizationsHealthcare ComplianceHIPAACare Management Workflows

About the role

Key responsibilities & impact

Lead deployment planning and execution for payor customers, including timelines, ownership, milestones, and implementation outcomes
Partner with customer stakeholders to understand business priorities, workflows, compliance considerations, and implementation constraints
Translate customer needs into actionable deployment plans
Coordinate deployment, product, engineering, and customer-facing teams
Drive implementation readiness through stakeholder alignment, rollout sequencing, training plans, risk tracking, and launch preparation
Identify and proactively resolve blockers affecting go-live timelines, member experience, internal operations, or customer outcomes
Guide customers through rollout, adoption, organizational change, and expectation-setting
Capture deployment learnings and create repeatable playbooks, templates, and best practices
Use deployment insights to inform product and process improvements
Support or lead major payor deployments through implementation milestones by day 90
Lead multiple payor deployments and contribute to faster time to value, stronger adoption, and scalable delivery over 12 months
Collaborate with implementation managers, engineers, product managers, customer success partners, clinical experts, and customers

Requirements

What you’ll need

Experience in deployment, implementation, customer success, strategic operations, consulting, or a related customer-facing role, ideally with enterprise or healthcare customers
Strong understanding of payor-side healthcare workflows, operations, and organizational dynamics
Proven ability to manage complex customer engagements with stakeholders across operations, clinical programs, IT, compliance, and executive functions
Excellent communication skills, translating customer goals, operational realities, and internal execution plans
Strong project leadership and problem-solving skills in fast-moving, ambiguous environments
Track record of driving execution across cross-functional teams and maintaining momentum through complex implementations
Ability to balance strategic thinking with operational follow-through and measurable outcomes
Required BA/BS degree
Direct experience with health plans, managed care organizations, payors, or adjacent healthcare organizations preferred
Familiarity with payor implementation challenges, including care management workflows, utilization management, member engagement, operational change management, and cross-functional coordination preferred
Experience building or improving repeatable deployment processes, playbooks, and delivery frameworks preferred
Experience with AI, digital health, member operations tools, care navigation, or healthcare technology deployments preferred
Familiarity with healthcare compliance requirements, including HIPAA and related data handling considerations, preferred
Candidates must be located in the United States
Must be legally authorized to work in the United States
Must be comfortable traveling approximately 20–40% of the time

Benefits

Comp & perks

Regular travel, typically 25 to 40% depending on deployment schedule, for on-site implementation support, customer meetings, training, and go-live activities
Equal opportunity employer
Accommodations during the hiring process available upon request