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Vice President, Customer Success
Hippocratic AI. Own a regional portfolio of health system partnerships .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading customer success teams within healthcare, focusing on operational efficiency, clinical workflow integration, and revenue retention strategies. Proven ability to build relationships with health system executives and implement innovative solutions that drive measurable results.
Highest-signal resume keywords
Customer Success LeadershipHealth System OperationsClinical Workflow IntegrationRevenue Retention StrategiesCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Success Playbook DevelopmentChange ManagementImplementation ExcellenceOperational TransformationClinical OperationsRevenue Cycle ManagementCare ManagementAI Solutions ImplementationHealthcare SaaS StrategyMetrics Tracking
Soft Skills
Executive PresenceCommunication SkillsTeam DevelopmentRelationship BuildingEngagement with C-Suite
Tools & Technologies
Clinical Decision Support ToolsDigital Health SolutionsHealthcare IT SystemsCustomer Relationship Management SoftwareData Analytics Platforms
Industry Keywords
HealthcareHealth SystemsProvider-Focused OrganizationsHIPAA ComplianceCMS RegulationsQuality ReportingHealthcare ConsultingHealth-TechClinical Operations TransformationStartup Environments
About the role
Key responsibilities & impact- Own a regional portfolio of health system partnerships
- Lead a high-performing team of Directors and senior Customer Success Executives
- Drive net revenue retention and expansion across the region
- Build relationships with health system executives and board-level sponsors
- Implement Hippocratic AI solutions into clinical workflows
- Establish scalable customer success playbooks
- Complete a diagnostic of the regional portfolio and success metrics by day 90
- Establish the CS team's operating framework and KPIs
- Recruit and onboard Directors and senior CSEs
- Improve customer retention or satisfaction across strategic accounts
- Scale the provider customer success team into a high-performing organization
- Lead enterprise implementations, manage timelines, and ensure successful go-live
- Collaborate with Product, Engineering, Clinical, and Sales teams
- Define, track, and communicate NRR, clinical adoption, operational efficiency, and patient outcome metrics
- Conduct quarterly business reviews with executive accountability
- Build best practices for onboarding, clinical training, workflow integration, and change management
- Own expansion sales through upsell and cross-sell opportunities
- Establish replicable provider onboarding and clinical workflow integration playbooks
- Grow regional net revenue retention to 110%+ within 12 months
Requirements
What you’ll need- Bachelor's degree from an accredited university
- 10–15 years of professional experience in healthcare
- 7+ years in customer-facing leadership roles working with or within health systems, health networks, or provider-focused organizations
- Proven ability to lead and develop teams as a manager of managers
- Experience managing Directors and senior Customer Success Executives
- Deep knowledge of health system operations, clinical workflows, care delivery models, and operational processes
- Expertise in areas such as nursing, clinical operations, revenue cycle, or care management
- Experience working with clinical, operational, and IT/technical health system leadership
- Proven track record leading cross-functional initiatives in startup or high-growth technology environments
- Strong executive presence and communication skills
- Demonstrated ability to engage board-level sponsors and C-suite executives
- Success in implementation excellence, change leadership, and measurable results in healthcare innovation and operational transformation
- Experience building or shaping customer success playbooks, team structures, and scalable infrastructure/processes
- Preferred: experience with AI, digital health, or clinical decision support tools
- Preferred: background in healthcare consulting, health-tech, or clinical operations transformation
- Preferred: exposure to HIPAA, CMS, state regulations, or quality reporting
- Preferred: experience with pricing, packaging, or go-to-market strategy in healthcare SaaS or health tech
- Preferred: track record scaling customer success organizations or launching regional CS models
- Preferred: healthcare sector knowledge and familiarity with major health system players and industry trends
- Preferred: existing relationships with senior leaders at major health systems
- Legally authorized to work in the United States
Benefits
Comp & perks- Equity
- Health insurance
- Competitive compensation package
- Occasional travel to Hippocratic AI headquarters in Menlo Park, CA for strategic planning and team sessions