Vice President, Customer Success

Hippocratic AI

. Own a regional portfolio of health system partnerships and lead a high-performing team of Directors and senior Customer Success Executives .

Posted 10/2/2026full-timeColumbus • Ohio • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading customer success teams within healthcare, focusing on operational excellence, clinical workflow integration, and revenue growth. Proven ability to build strategic partnerships and drive measurable outcomes through effective stakeholder engagement and implementation of best practices.

Highest-signal resume keywords

Customer Success LeadershipHealthcare Operations ExpertiseChange ManagementCross-Functional CollaborationAI and Digital Health Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success PlaybooksClinical Workflow IntegrationRevenue Cycle ManagementOperational Efficiency MetricsImplementation ExcellenceHealthcare ComplianceData GovernanceGo-To-Market StrategyClinical Decision Support ToolsHealthcare Consulting

Soft Skills

Executive PresenceCommunication SkillsTeam DevelopmentStakeholder EngagementLeadership

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Health SystemsHealthcare Sector KnowledgeClinical OperationsProvider-Focused OrganizationsHealth-TechRegulatory ComplianceHIPAACMSQuality ReportingPatient Outcome Improvements

About the role

Key responsibilities & impact

Own a regional portfolio of health system partnerships and lead a high-performing team of Directors and senior Customer Success Executives
Drive net revenue retention and expansion across the region through executive relationships, clinical workflow integration, and scalable customer-success playbooks
Complete a diagnostic of the regional health system portfolio and success metrics within the first 90 days
Establish the customer success team's operating framework and KPIs
Recruit and onboard Directors and senior Customer Success Executives
Improve customer retention or satisfaction across strategic accounts
Scale the provider customer success team into a high-performing organization managing a multi-account regional portfolio
Establish repeatable playbooks for provider onboarding and clinical workflow integration
Grow net revenue retention across the regional book of business to 110%+
Serve as executive point of contact for major health system clients, including board-level sponsors, CNOs, CMIOs, COOs, and other senior stakeholders
Lead enterprise implementations of Hippocratic AI solutions, managing timelines and successful go-live
Collaborate with Product, Engineering, Clinical, and Sales teams to channel customer feedback into product evolution, clinical feature development, and go-to-market strategy
Define, track, and communicate customer success metrics including NRR, clinical adoption rates, operational efficiency gains, and patient outcome improvements
Drive quarterly business reviews with executive accountability
Build and codify best practices for onboarding, clinical training, workflow integration, and change management
Own expansion sales through upsell and cross-sell opportunities across health system departments and use cases

Requirements

What you’ll need

Bachelor's degree from an accredited university
10–15 years of professional experience in healthcare, with 7+ years in customer-facing leadership roles working with or within health systems, health networks, or provider-focused organizations
Proven ability to lead and develop teams (manager of managers), successfully managing Directors and senior Customer Success Executives and driving impact across large, matrixed provider organizations
Deep knowledge of health system operations, clinical workflows, care delivery models, and operational processes—including expertise in areas such as nursing, clinical operations, revenue cycle, or care management
Demonstrated experience working effectively with health system stakeholders across clinical (CNO, CMIO, physician leadership), operational (COO, VP Operations), and IT/technical leadership
Proven track record leading cross-functional initiatives in startup or high-growth technology environments, with measurable impact on delivery and revenue goals
Strong executive presence and communication skills, with demonstrated ability to engage board-level sponsors and C-suite executives in large, complex health system organizations
Demonstrated success in implementation excellence, change leadership, and driving measurable results in healthcare innovation and operational transformation
Experience building or shaping customer success playbooks, team structures, and scalable infrastructure/processes
Experience with AI, digital health, or clinical decision support tools in healthcare environments
Background in healthcare consulting, health-tech, or clinical operations transformation
Prior exposure to regulatory, compliance, or data governance in healthcare, including HIPAA, CMS, state regulations, or quality reporting
Experience with pricing, packaging, or go-to-market strategy in healthcare SaaS or health tech
Track record scaling customer success organizations or launching new regional CS models
Healthcare sector knowledge and familiarity with major health system players, competitive landscape, and industry trends
Existing relationships with senior leaders at major health systems in the target region
Legally authorized to work in the United States
Must be comfortable committing to five days per week onsite at the client site
Must live within 50 miles of the client site or be willing to relocate

Benefits

Comp & perks

Equity
Health insurance
Competitive compensation package
Occasional travel to Hippocratic AI headquarters in Menlo Park, CA for strategic planning and team sessions