Project Director – DE Highway Client Service Leader

HNTB

. Serve as the DelDOT Client Service Leader (CSL) and discover value for the client .

Posted 10/8/2026full-timePhiladelphia • Pennsylvania • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing mega and super mega projects, with a focus on client relationship management, strategic planning, and financial performance. Proven ability to lead project teams, develop client-level strategies, and ensure client satisfaction while driving business growth.

Highest-signal resume keywords

Mega Project ManagementClient Relationship ManagementStrategic PlanningProject Management Professional (PMP)Professional Engineer (PE)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ControlsRisk ManagementChange ManagementBudget ManagementQuality ManagementClient Lifecycle PlanningSales GrowthProposal DevelopmentClient Satisfaction MonitoringStaffing and Recruitment

Soft Skills

LeadershipMentoringCollaborationCommunicationProblem-Solving

Certifications & Qualifications

Project Management Professional (PMP)Professional Engineer (PE)

Industry Keywords

DelDOT ExperienceClient Service LeaderSophisticated Delivery Approach (SDA)Financial PerformanceClient Knowledge System

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Serve as the DelDOT Client Service Leader (CSL) and discover value for the client
Develop a client-level strategic plan, comprehensive client knowledge, client relationship system, client lifecycle plan, and client service team
Monitor delivery, grow sales and revenue, and foster client satisfaction
Serve as primary client liaison for multiple projects and clients
Manage and deliver all aspects of one or more mega ($5M+) and/or super mega ($25M+) projects
Manage contracting, project controls, quality, risk, and change management
Implement HNTB's Sophisticated Delivery Approach (SDA)
Develop and nurture key client relationships and act as primary company contact
Manage project cash, budget, schedule, scope, financial performance, and client satisfaction
Set priorities, obtain commitments, and engage resources to staff projects according to the Work Plan
Collaborate with office and division leadership to solve challenges and meet business objectives
Supervise and mentor project teams and oversee Project Managers where appropriate
Oversee project staffing, recruitment, hiring, development, retention, succession, reporting plans, and performance and compensation review support
Lead pursuits of mega projects and participate in pursuit teams for super mega projects
Develop long-term strategies and pursue additional business opportunities with key clients
Prepare proposal and presentation materials and lead client interviews and presentations
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in relevant field
12 years of relevant experience
4 years of experience successfully managing and delivering mega and/or super mega projects
DelDOT Experience preferred
Master’s degree preferred
20 years relevant experience preferred
Professional Engineer (PE) certification preferred
Project Management Professional (PMP) preferred

Benefits

Comp & perks

HNTB Total Rewards benefits information is provided
Visa sponsorship is available for this position