Customer Success Manager

Home365

. Manage day-to-day owner relationships, service questions, and issue resolution .

Posted 11/12/2026full-timeRemote • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and relationship-building skills while effectively managing owner interactions and service-related inquiries. Capable of problem-solving in a fast-paced environment and ensuring compliance with escalation procedures.

Highest-signal resume keywords

Strong Communication SkillsNatural Problem-Solving AbilityRelationship-Building SkillsCustomer-Focused ApproachAbility to Follow Written Escalation Procedures

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Ability to Thrive in a Fast-Paced EnvironmentAbility to Take Ownership of Customer NeedsPassion for Delivering Outstanding Customer Experience

Industry Keywords

Owner RelationshipsHomeowners Association (HOA) AdministrationOwner EscalationsFinal Accounting HandoffsOwner Churn MonitoringService QuestionsInbound Owner QuestionsLease TermsPayment-Plan NegotiationsVendor Dispatch

About the role

Key responsibilities & impact

Manage day-to-day owner relationships, service questions, and issue resolution
Maintain scheduled owner communication cadence and follow through on outstanding concerns
Coordinate owner escalations and homeowners association (HOA) administration
Support owner exits through final accounting handoffs and documentation of churn reasons
Receive, classify, resolve, and route inbound owner questions and service-related matters
Provide status updates, timelines, and communications about decisions already made without making licensed determinations
Receive owner notices and coordinate handovers and move-out service steps
Support resident relations and onboarding activities as assigned
Collaborate with Market Leaders, Maintenance Coordination, and Finance
Document owner issues, escalations, handoffs, and follow-up actions
Escalate lease terms, rent questions, accounting judgments, management agreements, rental advertising, rent quotations, and payment-plan negotiations to the licensed Market Leader
Refer maintenance inquiries and vendor dispatch to Joanna’s team
Refer delinquency and collections matters to Finance under Lior
Monitor owner churn, owner-contact cadence compliance, and negative-balance indicators

Requirements

What you’ll need

Strong communication skills
Natural problem-solving ability
Relationship-building skills
Ability to thrive in a fast-paced environment
Customer-focused approach
Ability to take ownership of customer needs
Passion for delivering an outstanding customer experience
This is a non-licensed position; licensed real estate matters must be escalated to the Market Leader
Must not independently perform licensed real estate activities
Ability to follow written escalation and handoff procedures

Benefits

Comp & perks

Remote work
Customer-focused, collaborative team environment