Inbound Support Coordinator

HomeLight

. Handle inbound calls from HomeLight customers, real estate agents, and people interested in selling their homes .

Posted 11/3/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on providing a high-touch, empathetic experience. Proficient in using CRM and ticketing systems to manage customer interactions and resolve inquiries effectively.

Highest-signal resume keywords

Excellent Phone Communication SkillsCustomer Service ExperienceHubSpot ProficiencyAttention To DetailSales Or Lead-Conversion Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Written Communication SkillsGenuine Customer-First MindsetCalm Under PressureStrong Organization

Tools & Technologies

CRM SoftwareHubSpotTicketing Software

Industry Keywords

Customer SupportInbound CallsHome SellingReal EstateHigh-Touch Experience

About the role

Key responsibilities & impact

Handle inbound calls from HomeLight customers, real estate agents, and people interested in selling their homes
Answer questions about home selling, HomeLight services, Buy Before You Sell, offers, and other customer inquiries
Provide timely and thoughtful support through email and CRM-based support tickets
Troubleshoot basic account and software-related issues, including password resets and agent account support
Complete other customer and agent support tasks as needed
Document interactions and maintain accurate information in CRM and support systems
Deliver a consistently professional, empathetic, and "white glove" customer experience
Research client and agent concerns using HomeLight's HubSpot ticketing system and communicate solutions

Requirements

What you’ll need

Excellent phone communication skills; comfortable spending several hours a day on the phone
Strong customer service and written communication skills
Some sales or lead-conversion experience is preferred
Genuine customer-first mindset and ability to provide a high-touch, "white glove" experience
Experience working with HubSpot, CRM, customer support, or ticketing software
Ability to stay calm, professional, and helpful when handling difficult, unexpected, or high-volume inquiries
Strong organization and attention to detail
Strong, reliable Internet is required
Ability to work 9am to 5pm US Pacific time

Benefits

Comp & perks

Permanent work from home position
Training on HomeLight sales applications