Customer Service Representative

homewise GmbH

. Manage your own growing portfolio of customers .

Posted 9/30/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills in German and a customer-centric approach while managing a portfolio of properties. Proficient in claims management, tenant management, and utilizing internal systems for accurate documentation.

Highest-signal resume keywords

Fluent German CommunicationCustomer Service ExperienceProperty Management ExpertiseClaims ManagementTenant Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Communication SkillsWillingness To LearnHigh Level Of Commitment

Tools & Technologies

PC SkillsInternet Proficiency

Certifications & Qualifications

Vocational TrainingUniversity Degree

Industry Keywords

Real Estate IndustryCustomer-Centric Approach

About the role

Key responsibilities & impact

Manage your own growing portfolio of customers
Take direct responsibility for customers and their properties
Claims management: receive damage reports and commission tradespeople
Tenant management: record and process inquiries
Handle new rental processes
Process property owners’ requests
Build expertise in property management
Work accurately in the company’s internal system and document processes thoroughly
Think and act with a customer-centric approach
No sales or business development responsibilities

Requirements

What you’ll need

Strong communication skills in German (fluent written and spoken)
Confident PC skills and routine use of the internet
Ideally, experience in telephone-based customer service and/or the real estate industry
Career changers: completed vocational training or university degree
Strong willingness to learn and high level of commitment

Benefits

Comp & perks

Fixed working hours, Monday to Friday, 8:00 a.m. to 5:00 p.m.
Attractive fixed salary
Good development and career advancement opportunities
Secure position and permanent employment contract
New technology – you will receive a new or like-new laptop and accessories
Buddy program – to help you get started smoothly and enjoyably, you will be paired with a colleague as your personal point of contact
Friendly and collaborative working environment
Cross-functional collaboration and open communication
Direct collaboration with department heads and managing directors
Remote work option: we offer a flexible working environment that enables you to work from anywhere and optimize your work-life balance