Customer Support Specialist

homewise GmbH

. Manage your own growing portfolio of customers .

Posted 10/14/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in property management and customer service, with a strong focus on tenant management and accurate record-keeping. Proficient in German communication and committed to continuous learning in the real estate sector.

Highest-signal resume keywords

Fluent German CommunicationProperty Management ExpertiseCustomer Service ExperienceStrong PC SkillsCommercial Training or Degree

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Communication SkillsCustomer-Centric ApproachWillingness to LearnHigh Level of Commitment

Tools & Technologies

Internal System ProficiencyInternet Proficiency

Industry Keywords

Real Estate IndustryTenant ManagementDamage ManagementNew LettingsProperty Owners' Requests

About the role

Key responsibilities & impact

Manage your own growing portfolio of customers
Take direct responsibility for customers and their properties
Damage management: receive reports and commission tradespeople
Tenant management: receive and process inquiries
Handle new lettings
Process property owners’ requests
Build expertise in property management
Work accurately in the company’s internal system and maintain precise records of all processes
Think and act with a customer-centric approach
No sales or business development responsibilities

Requirements

What you’ll need

Strong communication skills in German (fluent written and spoken)
Confident PC skills and proficient use of the internet
Experience in telephone-based customer service and/or the real-estate industry is preferred
Career changers are welcome, provided they have completed commercial training or a degree
Strong willingness to learn and a high level of commitment

Benefits

Comp & perks

Fixed working hours, Monday to Friday, 8:00 a.m. to 5:00 p.m.
Attractive fixed salary
Good professional development and career advancement opportunities
Secure position with a permanent employment contract
New technology – you will receive a new or refurbished laptop and accessories
Buddy programme – to help you get off to a smooth and enjoyable start, you will be paired with a colleague who will be your personal point of contact
Friendly and collaborative relationship among colleagues
Cross-functional collaboration and open communication
Direct collaboration with department heads and managing directors
Remote working option: we offer a flexible working environment that allows you to work from anywhere and optimise your work-life balance