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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting home energy assessments and modeling energy efficiency using specialized software. Proficient in recommending energy-saving measures and providing exceptional customer service while maintaining strong organizational and communication skills.
Highest-signal resume keywords
Home Energy AssessmentsEnergy Efficiency SoftwareBPI CertificationCustomer Service ExperienceSales Techniques
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Energy Savings ReportsInsulation RecommendationsLED Lighting KnowledgeHigh-Efficiency HVAC SystemsProduct InstallationBasic Computer SkillsPaperwork Management
Soft Skills
Strong Organization SkillsTime Management SkillsExcellent Verbal CommunicationListening Skills
Tools & Technologies
Energy Efficiency SoftwareThermostatsWater-Saving DevicesPower Strips
Certifications & Qualifications
BPI Certification
Industry Keywords
Mass Save Program KnowledgeEnergy-Saving MeasuresCustomer SatisfactionField-Based Role
About the role
Key responsibilities & impact- Conduct Mass Save home energy assessments
- Model homes in energy efficiency software and generate comprehensive energy savings reports
- Diagnose energy usage problems
- Recommend energy-saving measures, including insulation, LED lighting, and high-efficiency HVAC systems
- Initiate sales and secure service contracts
- Provide customer service and educate homeowners on energy efficiency benefits
- Use sales techniques to generate customer satisfaction and referrals
- Organize and guide customers through paperwork processes
- Install energy-saving products such as thermostats, water-saving devices, and power strips
- Complete required paperwork accurately and promptly
- Maintain product knowledge and improve sales skills through ongoing learning
- Stay informed about energy-saving options and technologies
- Collaborate with internal divisions to cross-sell products and services
- Perform additional tasks as required
Requirements
What you’ll need- High school diploma or equivalent required
- Bachelor’s degree in a related field preferred
- Valid MA driver’s license and reliable transportation for travel required
- BPI Certification a plus
- Previous customer service and sales experience preferred
- Mass Save program knowledge a plus
- Basic computer skills required
- Strong organization and time management skills
- Ability to work independently in a primarily field-based role
- Excellent verbal, written, and listening skills
- Proficiency in reading, writing, and communicating in English
- Ability to work in customer settings, including attics, basements, confined spaces, rooftops, and outdoors
- Ability to stand, bend, crawl, or kneel in confined spaces
- Ability to lift up to 60 pounds
- Ability to climb ladders, enter crawl spaces, stand on roofs, and safely use stairs
- Ability to travel in a personal vehicle
Benefits
Comp & perks- In-depth paid training
- Gas reimbursement or hotel accommodations, depending on location eligibility
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k Retirement Plan with match
- PTO with accrual schedule
- Paid holiday schedule
- Employee Assistance Program
- Fast growth opportunities