After-Sales Field Consultant, Mid-Level

Honda Brasil

. Conduct consultative visits to the dealer network, evaluating after-sales operations’ metrics, processes, management, and performance; .

Posted 10/30/2026full-timeSumaré • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in evaluating after-sales operations and developing actionable strategies to enhance dealer performance and customer satisfaction. Proficient in analyzing business metrics and utilizing advanced tools for data-driven decision-making.

Highest-signal resume keywords

After-Sales Operations KnowledgeBusiness Metrics AnalysisAdvanced Excel SkillsPerformance Review LeadershipAutomotive Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisAction Plan DevelopmentPerformance Metrics MonitoringCustomer Retention StrategiesFinancial Analysis

Soft Skills

Excellent CommunicationInfluencing SkillsNegotiation SkillsInterpersonal Skills

Tools & Technologies

Power BITableauQlikViewSalesforceSAP

Industry Keywords

Automotive IndustryDealer Network ConsultingCustomer SatisfactionWorkshop ProductivityParts Sales

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Conduct consultative visits to the dealer network, evaluating after-sales operations’ metrics, processes, management, and performance;
Identify improvement opportunities and develop action plans to increase dealer results, operational efficiency, and profitability;
Monitor the implementation of corporate actions, programs, and standards across the authorized dealer network;
Lead performance review meetings with managers and directors, presenting analyses, recommendations, and development opportunities;
Monitor after-sales metrics, including customer retention, workshop productivity, parts sales, average ticket value, customer satisfaction, and service quality;
Support strategies focused on customer loyalty and improving the service experience;
Develop integrated analyses of Sales, After-Sales, and Financial Services operations, identifying business growth opportunities;
Evaluate dealer commercial performance, vehicle inventory, market share, and financial metrics;
Prepare reports, executive presentations, dashboards, and management analyses to support decision-making.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Engineering, Economics, Marketing, Commercial Management, or a related field;
Experience in the automotive industry, preferably with automakers, dealerships, or dealer network consulting firms;
Knowledge of after-sales operations, including services, parts, warranty, customer satisfaction, and performance metrics;
Experience analyzing business metrics, managing finances, and developing action plans;
Advanced Excel skills;
Intermediate English proficiency;
Willingness to travel frequently;
Valid driver’s license;
Knowledge of Power BI, Tableau, QlikView, Salesforce, SAP, and financial products is a plus;
Excellent communication, influencing, negotiation, and interpersonal skills.

Benefits

Comp & perks

Career development and networking programs
Discounts on Honda products
Annual bonus
Psychological Support and Well-Being Program
Childcare allowance for mothers
Health insurance
Dental insurance
Wellhub (formerly Gympass)
Private pension plan
Life insurance
Time bank to use whenever needed
Flexible working hours
On-site meals
Company shuttle
On-site parking