Director, Market Operations

Honest Health

. Support daily operations within assigned markets, partnering with operational and clinical leaders to align staff activity metrics with organizational goals .

Posted 10/8/2026full-timeAlbuquerque • New Mexico • United StatesLead💰 $145,200 - $172,850 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare operations management, focusing on value-based care and provider enablement, while fostering strong relationships with medical institutions and partners. Proven ability to drive performance improvements and operational efficiency across multi-site environments.

Highest-signal resume keywords

Healthcare Operations ManagementValue-Based CareRelationship ManagementPerformance ImprovementProject Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Healthcare ManagementOperational Strategy DevelopmentData AnalysisFinancial AnalysisCare Delivery ProcessesRegulatory ComplianceMulti-Market OperationsPerformance Metrics ReviewClinical Care Delivery OperationsProcess Improvement

Soft Skills

LeadershipCommunicationCollaborationProblem-SolvingAccountability

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

Bachelor’s Degree in Healthcare ManagementMBAMHA

Industry Keywords

Healthcare OperationsMedical Management ServicesGovernment ProgramsMedicaidMedicareDual EligiblesClinical PartnershipsOperational Best PracticesMarket PerformancePatient Outcomes

About the role

Key responsibilities & impact

Support daily operations within assigned markets, partnering with operational and clinical leaders to align staff activity metrics with organizational goals
Act as the primary contact with Honest partners, fostering collaborative relationships and resolving operational issues
Implement best practices across markets to ensure consistency and efficiency, and develop strategies to scale operations
Drive partner, practice, and provider performance through meetings with partner leadership, facilities, medical practices, and providers
Review key performance indicators with market teams and partners, identify improvement areas, and drive accountability
Own day-to-day relationships with partners, practices, and providers
Resolve operational challenges using data and insights to enhance market performance
Collaborate with senior leadership and joint venture partners on strategic projects
Partner with market clinical leadership and cross-functional teammates to achieve desired patient outcomes
Lead meetings, summarize next steps, assign responsibilities, project-manage takeaways, and present results
Support network initiatives to optimize access for attributed patients
Work with Finance to produce targeted financial analyses
Build and manage project plans and processes with goals and timelines
Build and evolve playbooks and toolkits
Promote Honest Health within the local market
Oversee the practice engagement function and develop practice-level performance recommendations
Foster accountability and continuous improvement across the organization and team

Requirements

What you’ll need

Bachelor’s degree in healthcare management, business administration, or related field is highly preferred; MBA or MHA is also preferred
4+ years of healthcare operations or consulting experience will be considered in lieu of a bachelor’s degree
7+ years of experience in healthcare operations or consulting, with a focus on value-based care or provider enablement
Experience working directly with medical institutions, practices, and providers preferred
Physically located in Albuquerque, NM or willingness to travel to and around the assigned market as often as needed
Strong leadership skills with the ability to motivate and manage high-performing teams
Excellent communication and relationship management skills, with experience managing partnerships with medical groups or healthcare organizations
Proven track record of successfully managing and scaling operations in a multi-site or multi-market environment
Ability to thrive in a fast-paced dynamic environment and adapt to changing priorities
Firm understanding of care delivery processes, including both front-office and back-office operations
Thorough appreciation for facility, institution, and service-based operations preferred
Strong knowledge of health plan administration and medical management services
Experience with government programs (Medicaid, Medicare, and Dual Eligibles) and understanding of associated regulatory environments
Advanced in Outlook, Word, Excel, and PowerPoint
Experience manipulating published reports to synthesize and/or illustrate actionable data
Passion for and experience in clinical care delivery operations
Ability to identify needs and think through clinical and operational process improvements

Benefits

Comp & perks

Short-term incentives
Comprehensive benefits package
Reasonable accommodations for applicants with disabilities