Senior Manager, Patient Experience

Honest Health

. Support and advance Honest Health's patient experience measurement strategy through administration, analysis, and reporting of CAHPS and patient feedback surveys .

Posted 10/8/2026full-timeRemote • United StatesSenior💰 $115,800 - $137,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient experience measurement and analytics, with a strong focus on CAHPS administration and reporting. Proficient in project management and data analysis, ensuring accurate and timely delivery of insights to enhance healthcare quality.

Highest-signal resume keywords

CAHPS AdministrationPatient Experience AnalyticsHealthcare Quality ImprovementAdvanced Excel ProficiencyProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisSurvey AdministrationPerformance MonitoringReporting DevelopmentTrend Identification

Soft Skills

Strong Communication SkillsPresentation SkillsOrganizational Skills

Tools & Technologies

PowerPointPatient Feedback Platforms

Industry Keywords

Medicare AdvantageACO REACHMSSPValue-Based CareHealthcare Analytics

About the role

Key responsibilities & impact

Support and advance Honest Health's patient experience measurement strategy through administration, analysis, and reporting of CAHPS and patient feedback surveys
Serve as the primary operational owner and subject matter expert for CAHPS administration activities across Medicare Advantage, ACO REACH/LEAD, MSSP, and other applicable programs
Lead survey administration, measurement, and performance monitoring activities for specified partners
Manage CAHPS and patient experience survey operations, including vendor coordination, project timelines, survey implementation, and annual administration requirements
Develop and maintain recurring reports, dashboards, scorecards, presentations, and executive reporting packages
Analyze CAHPS and patient feedback data to identify trends, opportunities, risks, and actionable insights
Own patient experience reporting and analytics, ensuring data accuracy, consistency, and timely delivery
Support development of patient experience improvement resources, toolkits, and best practices
Collaborate across Quality, Market Operations, Analytics, and patient-facing teams to monitor performance, evaluate initiatives, and measure outcomes
Communicate performance and insights to external partners and executive leadership
Report to the Director, Patient Experience
Perform other related responsibilities as assigned

Requirements

What you’ll need

Bachelor's degree in Healthcare Administration, Public Health, Business, Analytics, or a related field
5+ years of experience in patient experience, healthcare quality, healthcare analytics, survey administration, or performance improvement
Experience working with CAHPS, Medicare Advantage, ACO REACH, MSSP, MIPS, or other value-based care programs
Strong analytical, project management, and organizational skills
Advanced proficiency in Excel and PowerPoint, including development of executive-level presentations and reporting materials
Strong presentation skills and experience delivering data insights to external audiences, highly preferred
Experience translating complex data into actionable insights and recommendations
Strong written and verbal communication skills
Experience working with survey vendors, patient feedback platforms, or healthcare performance reporting preferred
Occasional travel may be required

Benefits

Comp & perks

Short-term incentives
Comprehensive benefits package
Reasonable accommodations for applicants with disabilities