Care Coordinator

Honeydew Health

. Manage a full patient caseload through app chat, writing clear, warm, professional messages .

Posted 10/7/2026full-timeRemote • United StatesJuniorMid-Level💰 $22 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient interactions through chat, ensuring timely responses and high-quality communication while maintaining meticulous records. Familiar with healthcare workflows and capable of coordinating with pharmacies and labs to resolve issues efficiently.

Highest-signal resume keywords

Chat-Based Care CoordinationExceptional Written CommunicationHIPAA ComplianceTyping Speed of At Least 40 WPMMetric-Driven Environment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Record ManagementIssue ResolutionSLA ManagementPatient Progress MonitoringWorkflow Feedback

Soft Skills

IndependenceAdaptabilityEmpathy

Tools & Technologies

SlackZoomGoogle Workspace

Industry Keywords

HealthcareDigital Health StartupPharmacy CoordinationInsurance FamiliarityClinical Support Background

About the role

Key responsibilities & impact

Manage a full patient caseload through app chat, writing clear, warm, professional messages
Own response times and quality metrics, consistently meeting SLAs
Anticipate patient questions and resolve issues in as few touchpoints as possible
Coordinate with pharmacies and labs by phone to troubleshoot prescription issues, insurance hiccups, and delivery problems
Connect with dermatology providers as needed to keep care plans on track
Maintain meticulous patient records
Monitor patient progress through ongoing messaging, troubleshoot obstacles, and celebrate wins
Share feedback on workflows and patient trends to improve care delivery
Respond to patients within 4 hours during scheduled hours

Requirements

What you’ll need

At least 2 years of experience as a chat-based Care Coordinator, care specialist, or similar role (written chat support, not phone-based)
Comfort working in a fast-paced, metric-driven environment with clear SLAs
Comfort with ambiguity and shifting priorities
Exceptional written communication: clear, warm, and professional in every message
Typing speed of at least 40 WPM
Availability to work full-time from day one, 40 hours per week, 5 days a week within a 9:00 AM to 7:00 PM ET window
Laptop or desktop computer (Mac or PC); phones, Chromebooks, and iPads aren't supported
Reliable internet and a private workspace; HIPAA compliance is required
Ability to work independently and accept feedback
High school diploma or equivalent
Candidates must be authorized to work for any employer in the US
Role is not eligible for visa sponsorship
Candidates must reside in AL, AZ, CT, DC, FL, GA, ID, LA, MD, MI, MO, MS, NJ, NY, NC, OH, PA, SC, TX, UT, VA, WA, or WI
Preferred: healthcare or digital health startup experience
Preferred: healthcare or clinical support background, including familiarity with pharmacies, labs, or insurance
Preferred: experience with Slack, Zoom, and Google Workspace

Benefits

Comp & perks

Fully remote role
Ability to grow within the company
Great health, vision, and dental insurance
401k with company match
One Medical, Kindbody, Talkspace, and HealthAdvocate membership
Unlimited time off
$100 monthly tech stipend
Free Honeydew membership
Direct access to new dermatology treatments
20% off Honeydew products
Peer-to-peer recognition through Motivosity