Product Operations Manager

Honeydew Health

. Own intake for feedback from care teams and providers through suggestion boxes, weekly syncs, escalations, support tickets, and incident patterns .

Posted 10/9/2026full-timeNew York City • New York • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product operations and clinical workflows, with a strong focus on feedback prioritization, launch readiness, and collaboration across multidisciplinary teams. Proficient in utilizing AI tools for operational efficiency and data interpretation within healthcare settings.

Highest-signal resume keywords

Product Operations ManagementHealthcare Operations ExpertiseAI Tools UtilizationLaunch Readiness CoordinationData Interpretation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Feedback PrioritizationScoring FrameworksClinical Workflow DesignLaunch ManagementOperational Workflow Expertise

Soft Skills

Strong Written CommunicationCollaboration Across TeamsAdaptability in Startup Environments

Tools & Technologies

AI-Powered WorkflowsData Analysis Tools

Industry Keywords

Care CoordinationClinical OperationsTelehealthDigital HealthPharmacy Experience

About the role

Key responsibilities & impact

Own intake for feedback from care teams and providers through suggestion boxes, weekly syncs, escalations, support tickets, and incident patterns
Size and rank feedback by frequency, patient and staff impact, time cost, and clinical risk
Bring a prioritized, evidence-backed view to roadmap planning
Close the loop with Operations on every request, including requests not pursued
Bring operational and clinical workflow expertise into specifications and design reviews
Define edge cases and acceptance criteria and identify potential role-specific failures
Run shadow sessions and workflow walkthroughs for product managers, designers, and engineers
Own launch readiness for releases affecting care operations, including release calendars, readiness checklists, go/no-go decisions, role-specific change summaries, and first-week monitoring
Partner with Enablement to ensure training is ready when features ship
Build AI-powered workflows for feedback synthesis, scoring, release notes, launch tracking, and maintaining the internal knowledge base
Report to the Head of Product and AI and collaborate with product managers, designers, engineers, and care operations leaders

Requirements

What you’ll need

4+ years in product operations, launch or program management, or care/clinical operations with significant product exposure
Experience running an intake or prioritization process, including scoring frameworks such as RICE
Deep familiarity with healthcare operations, including care coordination, clinical workflows, pharmacy, or similar, or a clear track record of learning a complex operational domain quickly
Experience owning launches that changed how an operations team works day to day
Strong written communication across care coordinator, provider, and engineering audiences
Comfort with data and ability to pull and interpret numbers
Heavy, current use of AI tools in day-to-day work; ideally experience building simple agents or automations
Ability to build systems that others continue using
Startup experience and comfort creating structure where none exists
Nice to have: telehealth, digital health, or pharmacy experience
Nice to have: familiarity with REMS programs such as iPLEDGE, prescription workflows, or lab integrations
Nice to have: background as a care coordinator or clinical ops lead before moving into product
Must be authorized to work for any employer in the United States without restriction