Advanced Field Service Engineer

Honeywell Aerospace Technologies

. Serve as the primary technical point of contact for assigned Business General Aviation and/or Airline customers .

Posted 10/22/2026full-timePhoenix • Arizona • United StatesSeniorLead💰 $88,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in troubleshooting avionics and mechanical systems, with a strong focus on customer engagement and support in high-pressure environments. Proficient in managing complex technical issues and fostering long-term customer relationships.

Highest-signal resume keywords

Avionics TroubleshootingCustomer-Facing Technical SupportFAA Airframe & Powerplant LicenseSalesforce (SFDC) ProficiencyLean Six Sigma Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Avionics Systems DiagnosisFlight Management SystemsAutopilot SystemsEGPWSTCASRadar SystemsSATCOMConnectivity SystemsInstallation and MaintenanceTroubleshooting Mechanical Systems

Soft Skills

Excellent CommunicationStakeholder ManagementAbility to Manage Multiple PrioritiesProblem-SolvingIndependent Operation in High-Pressure Environments

Tools & Technologies

Salesforce (SFDC)TeamcenterNICE InContact

Certifications & Qualifications

FAA Airframe & Powerplant License

Industry Keywords

Business AviationCommercial AviationMilitary AircraftAircraft MaintenanceFlight Operations

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serve as the primary technical point of contact for assigned Business General Aviation and/or Airline customers
Troubleshoot and resolve complex avionics and mechanical issues across Honeywell systems
Provide remote support by phone and email and on-site field service as needed
Support Aircraft on Ground events and critical operational disruptions
Diagnose Flight Management Systems, Autopilot and Displays, EGPWS, TCAS, Radar, Radios, SATCOM, connectivity systems, Primus EPIC, and Primus APEX
Lead issue resolution from identification through closure, including documentation in SFDC
Escalate and coordinate complex technical issues across engineering and support teams
Build long-term customer relationships through regular engagement and on-site visits
Contribute to knowledge sharing, continuous improvement, and best practices across the global support network
Participate in customer reviews, technical forums, and cross-functional project teams
Travel to customer sites up to 25%

Requirements

What you’ll need

7 or more years of hands-on experience troubleshooting avionics and/or mechanical systems on business, commercial, or military aircraft
5 or more years of customer-facing experience in technical support or field service
High School Diploma or equivalent
Experience supporting Business Aviation and/or Airline operations
FAA Airframe & Powerplant (A&P) license (or equivalent) preferred as a valued qualification
Knowledge of aircraft maintenance and flight operations
Experience with SATCOM and aircraft connectivity systems
Familiarity with Salesforce (SFDC), Teamcenter, and NICE InContact
Background in Lean Six Sigma or continuous improvement methodologies
Strong expertise across avionics systems, installation, maintenance, and troubleshooting
Ability to operate independently in high-pressure, time-critical environments
Excellent communication and stakeholder management skills
Proven ability to manage multiple priorities and drive issues to resolution
U.S. person status required under U.S. export control laws: U.S. citizen, U.S. permanent resident, or protected status under asylum or refugee status

Benefits

Comp & perks

Employer-subsidized medical, dental, vision and life insurance
Short-term and long-term disability coverage
401(k) match
Flexible spending accounts and health savings accounts
Employee assistance program
Educational assistance
Parental leave
12 paid holidays
Paid time off for vacation, personal and sick time