Senior Customer Support Management Professional

Honeywell Aerospace Technologies

. Lead and manage the customer support team within the Aerospace Technologies business unit to ensure exceptional service delivery and customer satisfaction .

Posted 10/8/2026full-timeCracow • PolandSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support management within the aerospace industry, focusing on leadership, process improvement, and customer satisfaction. Proven ability to analyze metrics and implement strategies that enhance the customer experience and operational excellence.

Highest-signal resume keywords

Customer Support ManagementAerospace Industry ExperienceLeadership and People ManagementCustomer Support Technologies ImplementationProblem-Solving and Decision-Making

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Communication SkillsInterpersonal SkillsRelationship Building

Industry Keywords

Customer Support ProcessesCustomer SatisfactionOperational ExcellenceCross-Functional CollaborationCustomer Lifecycle ManagementContinuous ImprovementMetrics and KPIs AnalysisDynamic Environment AdaptabilityInnovative MindsetTeam Leadership

About the role

Key responsibilities & impact

Lead and manage the customer support team within the Aerospace Technologies business unit to ensure exceptional service delivery and customer satisfaction
Develop and implement strategies to improve customer support processes and procedures
Collaborate with cross-functional teams to drive continuous improvement and enhance the customer experience
Analyze customer support metrics and KPIs to identify areas for improvement and implement corrective actions
Manage and optimize customer support resources to meet business objectives
Support the full customer lifecycle from proposal support through obsolescence management
Implement strategies to improve customer satisfaction, operational excellence, and business results
Report directly to the Customer & Product Support Director within the Defense and Space International team

Requirements

What you’ll need

6 years of proven experience in customer support management or a similar role within the aerospace industry
Strong leadership and people management skills
Mastery of knowledge in a specific area, or senior leadership position with a thorough understanding of multiple workstreams within the aerospace industry
Excellent communication and interpersonal skills
Ability to build and maintain strong relationships with customers and internal stakeholders within the aerospace industry
Experience implementing customer support technologies and tools within the aerospace industry
Strong problem-solving and decision-making abilities
Ability to thrive in a fast-paced and dynamic environment within the aerospace industry
Passion for delivering exceptional customer service in the aerospace industry
Innovative mindset and eagerness to learn and adapt within the aerospace industry
Ability to lead and inspire a team within the aerospace industry

Benefits

Comp & perks

Professional-grade technology equipment and tools
Competitive salary regularly increased based on performance
20-26 vacation days per year
3 + 2 flexible work arrangement
Flexible working hours
Meal Voucher Card
Luxmed Medical insurance package
Increased employer contribution to Retirement savings (PPK)
Accident insurance (Generali)
Multisport card
Comprehensive induction, ongoing training and development
In-house and external learning platforms
Work experience opportunities
Global employee networks
Employee Engagement activities
Assistance with relocation to Krakow where applicable
Employee Assistance Program