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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in benefits plan administration, supplier management, and regulatory compliance within the Asia Pacific region. Proven ability to lead high-performing teams, manage complex projects, and drive continuous improvement through analytics and stakeholder engagement.
Highest-signal resume keywords
Benefits Plan AdministrationSupplier ManagementAsia Pacific Regulatory RequirementsProject ManagementHR Technology Utilization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Benefits AdministrationRetirement ProgramsHealth ProgramsRisk ProgramsKPI ManagementSLA AdherenceAuditingStatutory ReportingData AnalyticsFinancial Acumen
Soft Skills
Team LeadershipCommunication SkillsChange ManagementProblem SolvingStakeholder Engagement
Tools & Technologies
Microsoft WordMicrosoft PowerPointMicrosoft ExcelAI ToolsCustomer Feedback Systems
Certifications & Qualifications
Benefits CertificationInternational Benefits Certification
Industry Keywords
Benefits DeliveryTotal RewardsOperational ReviewsContinuous ImprovementDiversity and Inclusion
About the role
Key responsibilities & impact- Lead, develop, and engage a high-performing benefits delivery team and foster an inclusive culture
- Manage day-to-day administration of retirement, health, and risk programs in accordance with plan rules, company policy, service standards, and applicable regulations
- Partner with Total Rewards, HR, Payroll, Finance, Legal, Procurement, trustees, carriers, and suppliers to resolve issues and implement benefit changes
- Manage suppliers and carriers, monitor service levels, lead operational reviews, and drive continuous improvement using customer feedback and delivery analytics
- Manage vendor performance and drive KPI and SLA adherence
- Lead benefits projects, including renewals, vendor or system changes, program standardization, acquisitions, divestitures, communications, testing, and implementation
- Manage audits and statutory reporting deliverables
- Drive and deliver technical enhancement and transformation in partnership with cross-functional teams
- Lead stakeholder engagement and drive change management
Requirements
What you’ll need- 8+ years of benefits plan administration or comparable experience, including substantial supplier management experience
- Strong knowledge of Asia Pacific benefits administration, regulatory requirements, and retirement, health, and risk programs
- Demonstrated ability to lead teams, manage multiple priorities, and deliver projects in a complex, fast-paced environment
- Strong written and verbal English communication skills, including the ability to present clear recommendations to senior leaders
- Experience working in a global, diverse organization and managing regional stakeholders, suppliers, carriers, or trustees
- Experience leveraging HR technology, customer feedback, and analytics to improve employee experience and service delivery
- Strong financial acumen, analytical capability, integrity, sound judgment, and ability to lead through ambiguity and change
- Proficiency in Microsoft Word, PowerPoint, Excel and AI tools such as Copilot
- Bachelor's degree in Human Resources, Business Administration, or a related field is valued, not required
- Benefits or international benefits certification is a plus
