Customer Experience Professional

Honeywell

. Manage customer orders from receipt through shipment, ensuring accurate, timely processing .

Posted 9/23/2026full-timeMuncie • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in order management and customer service, with a strong focus on accuracy and efficiency in processing orders using SAP. Proven ability to communicate effectively with cross-functional teams and maintain detailed records while managing multiple priorities in a fast-paced environment.

Highest-signal resume keywords

SAP Order ManagementCustomer ServiceData Entry AccuracyOrganizational SkillsCross-Functional Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementQuotation PreparationData EntryRecord ManagementProblem-SolvingTime ManagementSales Order ProcessingPurchase Order ReviewPricing InterpretationDocumentation Accuracy

Soft Skills

Effective CommunicationAttention to DetailRelationship BuildingProactive Follow-UpCollaboration

Tools & Technologies

SAPMicrosoft OfficeExcelOutlook

Industry Keywords

Supply ChainManufacturingDistributionBusiness-to-BusinessOrder-to-Cash Activities

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage customer orders from receipt through shipment, ensuring accurate, timely processing
Enter, update, monitor, and maintain sales orders, customer information, pricing, delivery dates, and related records in SAP
Prepare accurate and timely quotations for customers and internal stakeholders using approved pricing, terms, and procedures
Review purchase orders and other documentation for completeness, accuracy, pricing, product, quantity, and delivery requirements
Provide customers and internal teams with updates regarding quotations, order acknowledgments, availability, lead times, changes, shipment status, and delivery expectations
Coordinate with Sales, Operations, Production, Supply Chain, Finance, Warehouse, and Shipping teams to support order fulfillment and meet customer commitments
Identify and resolve order discrepancies, pricing questions, delivery concerns, and other service issues; escalate when appropriate
Maintain accurate records and documentation while following company policies, approval requirements, and internal controls
Prioritize multiple requests and orders in a fast-paced environment while meeting deadlines and maintaining attention to detail
Build trusted relationships by communicating professionally, responding promptly, and following through on commitments
Support process improvements that enhance order accuracy, responsiveness, efficiency, and customer satisfaction
Perform other related duties as assigned

Requirements

What you’ll need

2+ years of experience in customer service, order management, inside sales support, supply chain support, or a related business function
2+ years of experience working with SAP or another enterprise resource planning (ERP) system to process and manage business transactions
2+ years of experience demonstrating strong organizational and time-management skills while managing multiple priorities and deadlines
2+ years of experience communicating effectively with customers, colleagues, and cross-functional teams through written and verbal interactions
2+ years of experience performing detailed data entry, documentation, and record management with a high degree of accuracy
2+ years of experience using Microsoft Office applications, including Outlook and Excel, to support business operations and reporting
2+ years of experience applying sound judgment, problem-solving skills, and proactive follow-up to resolve customer or operational issues
2+ years of experience working independently and contributing effectively within a collaborative team environment
High school diploma or equivalent
Must be a US citizen, permanent resident, or have asylum/refugee status due to US export laws
Associate or bachelor’s degree in business, supply chain, communications, or a related field (nice to have)
Two or more years of experience supporting customers and managing orders in a manufacturing, industrial, distribution, or business-to-business environment (nice to have)
Hands-on experience with SAP sales-order processing, quotation entry, delivery status, or related order-to-cash activities (nice to have)
Experience interpreting customer purchase orders, pricing information, and commercial terms (nice to have)

Benefits

Comp & perks

Employer-subsidized Medical, Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability
401(k) match
Flexible Spending Accounts
Health Savings Accounts
Employee Assistance Program (EAP)
Educational Assistance
Parental Leave
Paid Time Off for vacation, personal business, sick time, and parental leave
12 Paid Holidays
Competitive salary
Leading-edge work and opportunities to develop solutions alongside dedicated experts