Customer Experience Project Management Supervisor

Honeywell

. Supervise and coordinate customer experience project activities, including call center and rebate processing initiatives, from project initiation through completion .

Posted 9/23/2026full-timeRichmond • Virginia • United StatesMid-LevelSenior💰 $83,600 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer experience projects, focusing on measurable improvements and effective stakeholder coordination. Proficient in project management methodologies and tools, with strong analytical skills to translate insights into actionable plans.

Highest-signal resume keywords

Customer Experience Project ManagementProject Management MethodologiesStakeholder CoordinationData AnalyticsDigital Transformation Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementAnalytical SkillsCustomer Journey MappingProcess ImprovementRisk Mitigation Strategies

Soft Skills

CollaborationClient Relationship ManagementThought Leadership

Tools & Technologies

Project Management Software

Industry Keywords

Customer ExperienceTechnology SectorManufacturing Sector

About the role

Key responsibilities & impact

Supervise and coordinate customer experience project activities, including call center and rebate processing initiatives, from project initiation through completion
Maintain project timelines, budgets, and processes
Develop and maintain project schedules, resource plans, risk mitigation strategies, and priorities
Proactively manage multiple projects in an ambiguous and fast-paced environment
Collaborate with cross-functional teams, internal stakeholders, operations, and external clients in a matrix environment
Serve as primary liaison for internal teams and clients
Build and maintain strong client relationships
Provide thought leadership, expertise, and knowledge sharing
Identify opportunities to enhance processes, improve customer experiences, and increase operational effectiveness

Requirements

What you’ll need

Experience in managing customer experience projects with a focus on delivering measurable improvements
Strong knowledge of project management methodologies and tools relevant to CX initiatives
Ability to lead teams and coordinate multiple stakeholders to achieve project goals
Bachelor’s degree in business, marketing, or related field preferred
Experience in customer experience or project management roles within technology or manufacturing sectors
Strong analytical skills and ability to translate customer insights into actionable plans
Knowledge of digital transformation strategies and customer journey mapping is a plus
Proficiency in project management software and data analytics to track project performance

Benefits

Comp & perks

Employer-subsidized Medical, Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability
401(k) match
Flexible Spending Accounts
Health Savings Accounts
Employee Assistance Program (EAP)
Educational Assistance
Parental Leave
Paid Time Off for vacation, personal business, sick time, and parental leave
12 Paid Holidays