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Honeywell

Customer Experience Supervisor, German

Honeywell

. Leads a team of customer service representatives to ensure all customer needs and expectations are met .

Posted 10/30/2026full-timeKatowice • PolandMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates strong leadership in managing customer service teams, ensuring performance meets established SLAs while fostering partnerships with stakeholders. Proficient in CRM/ERP systems, particularly SAP, and skilled in data analysis and reporting.

Highest-signal resume keywords
Team ManagementCRM/ERP Systems (SAP)Performance MeasurementFluent English and GermanSix Sigma Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Team ManagementPerformance MeasurementCRM/ERP SystemsData AnalysisBusiness Continuity Planning
Soft Skills
LeadershipCommunicationStakeholder ManagementCollaboration
Tools & Technologies
MS Office (Excel, Word, Outlook, PowerPoint, Teams)ConexiomManagement Operating System (MOS)
Certifications & Qualifications
Six Sigma Certification
Industry Keywords
Customer ServiceSLAContinuous ImprovementKPI Reporting

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Leads a team of customer service representatives to ensure all customer needs and expectations are met
  • Plans for the right resources for business continuity
  • Monitors and intervenes for timely assignment of tasks according to agreed SLA
  • Ensures daily activities and annual projects meet established performance levels/SLA
  • Builds and maintains partnerships with business stakeholders on operations and priorities
  • Acts as stakeholder contact point and organizes/presents team KPIs in MOR meetings
  • Owns and drives implementation of actions resulting from meetings
  • Supports Global and Regional standardization and alignment strategies, including Conexiom
  • Drives MOS (Management Operating System) and continuous improvement
  • Manages team and individual performance
  • Uses LSW daily and revises its content quarterly
  • Participates in required daily, weekly, and monthly meetings
  • Centralizes monthly team planning and achievement data
  • Measures and reports team performance daily

Requirements

What you’ll need
  • Fluent English and German - is a must
  • Bachelor’s degree (or equivalent experience)
  • At least several years of experience in team management (a minimum of 7–8 people)
  • Previous experience in a Supervisor’s position is a plus
  • Strong knowledge/experience with CRM/ERP system business processes (SAP is required)
  • High level of MS office skills (Excel, Word, Outlook, PowerPoint, Teams)
  • Six Sigma Certificate is a plus

Benefits

Comp & perks
  • Competitive Salary regularly increased based on your performance
  • Multisport Card
  • Medical Care
  • Life Insurance
  • Lunch Card
  • Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
  • In-house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop