Customer Success Lead

Honeywell

. Oversee and manage key client accounts and drive sales growth .

Posted 10/15/2026full-timeAdelaide • AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, with a strong focus on Solutions Sales (SaaS) and driving product adoption. Proven ability to analyze customer needs, enhance relationships, and identify upsell opportunities to maximize revenue growth.

Highest-signal resume keywords

Customer Success ManagementSolutions Sales (SaaS)Account ManagementSalesforceTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementSolutions SalesCustomer Relationship ManagementAnalytical SkillsUpselling Strategies

Soft Skills

Presentation SkillsVerbal CommunicationWritten CommunicationAttention to DetailProactive Engagement

Tools & Technologies

SalesforceMS Suite

Industry Keywords

Customer SuccessRecurring RevenueProduct AdoptionC-Suite EngagementComplex Organizations

About the role

Key responsibilities & impact

Oversee and manage key client accounts and drive sales growth
Understand customer needs and build frameworks to identify how Honeywell technologies can solve customer problems
Work across Honeywell Technologies to deliver customer outcomes
Support customer relationships to retain and grow recurring revenue
Drive product adoption to accelerate time-to-value
Own key account renewals
Identify opportunities to upsell and expand existing contracts
Collaborate with production and development teams to identify and implement enhancements based on customer feedback and business requirements

Requirements

What you’ll need

Minimum 5 years’ experience working in Customer Success and Account management
Experience on Solutions Sales (Software as Service) SAAS
At least 3-5 years of experience leading a small team and drive outcome
Experience using tools such as Salesforce (advantageous) and MS Suite
Strong presentation skills, verbal and written, to all levels including C-Suites
Proactive and comfortable in customer-facing activities
Great attention to detail and self-sufficient
Analytical ability to examine patterns and data points to identify upsell opportunities
Experience in complex organizations
Ability to travel when required

Benefits

Comp & perks

Continuous learning and professional growth opportunities
Performance culture that rewards and celebrates achievements
Diverse, supportive, and inclusive workplace
Equal opportunity employer
WORK180-recognised workplace for women
LGBTQ+ employee network (Pride Connect)
AWEI Bronze Employer recognition
Veteran Employment Supporter
Relocation package: None