Customer Success Manager

Honeywell

. Develop and maintain strong relationships with customers to understand their goals and challenges .

Posted 11/4/2026full-timeManchester • New Hampshire • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management principles and best practices, with a strong focus on customer satisfaction and retention. Proficient in utilizing CRM tools and data analysis to monitor customer health and drive continuous improvement.

Highest-signal resume keywords

Customer Success ManagementCRM Tools ProficiencyData AnalysisProblem-Solving SkillsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementData AnalysisCustomer Relationship ManagementCustomer ExperienceCustomer Health Monitoring

Soft Skills

Problem-SolvingAnalytical SkillsCollaborationInfluencing StakeholdersInnovative Mindset

Tools & Technologies

CRM Tools

Industry Keywords

Customer RetentionCustomer SatisfactionService DeliveryContinuous ImprovementCustomer Success Initiatives

About the role

Key responsibilities & impact

Develop and maintain strong relationships with customers to understand their goals and challenges
Collaborate with cross-functional teams to ensure customer needs are met and issues are resolved promptly
Monitor customer health metrics and proactively address potential risks to customer satisfaction
Support customer experience and ensure high levels of customer satisfaction
Address customer concerns and help customers achieve desired outcomes with Honeywell’s products and services
Impact customer retention, loyalty, and overall satisfaction through exceptional service

Requirements

What you’ll need

Minimum of 6 years of experience in customer success, customer experience, or related roles
Strong knowledge of customer success management principles and best practices
Proficiency with customer relationship management (CRM) tools and data analysis to monitor customer health and satisfaction
Experience collaborating with cross-functional teams to resolve customer issues and improve service delivery
Bachelor’s degree in Business Administration, Marketing, or a related field (valued/preferred)
Experience managing customer success initiatives in a fast-paced environment
Strong problem-solving and analytical skills
Ability to work collaboratively across teams and influence stakeholders
Innovative mindset with a focus on continuous improvement

Benefits

Comp & perks

Employer-subsidized Medical, Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability
401(k) match
Flexible Spending Accounts
Health Savings Accounts
Employee Assistance Program (EAP)
Educational Assistance
Parental Leave
Paid Time Off for vacation, personal business, sick time, and parental leave
12 Paid Holidays
Competitive salary
Leading-edge work and opportunities to develop solutions alongside dedicated experts