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Honeywell

Customer Success Manager – Aftermarket Service

Honeywell

. Manage existing customer contracts and create new contracts in the assigned region .

Posted 10/28/2026full-timeIstanbul • TurkeyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer contracts and relationships while driving growth and customer satisfaction through data-led strategies. Proficient in leveraging Honeywell solutions and collaborating with cross-functional teams to optimize customer journeys and retention.

Highest-signal resume keywords
Aftermarket Services ExperienceCustomer Support ExpertiseHoneywell Connected Industrial KnowledgeStrong Customer Interaction SkillsDegree in IT/Engineering

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Contract ManagementCustomer Relationship ManagementData AnalysisCustomer Journey OptimizationRisk EvaluationUpsell/Cross-Sell StrategyEngineering Services DeliveryProcess HistorianManufacturing Execution SystemsCloud-Based Solutions
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationSelf-MotivatedAbility to Influence LeadershipAbility to Work Under Pressure
Tools & Technologies
Process Alarm ManagementAdvanced Process ControlsOperator Training SimulatorsOperations Management SolutionsBlending and Movement AutomationVisualization and Reporting SolutionsAsset Performance Management SolutionsDigital Twins
Certifications & Qualifications
MBA or Postgraduate Qualifications
Industry Keywords
Oil RefiningO&GLNGChemicalsMiningMineral Processing

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Manage existing customer contracts and create new contracts in the assigned region
  • Combine customer goals with business goals through a cohesive, data-led, customer-informed process
  • Drive growth, improve customer satisfaction, and increase recurring revenue
  • Manage engineering activities related to migrations and upgrades
  • Proactively drive spot services to meet customer needs
  • Build strong, long-term customer relationships through constant communication and tailored issue resolution
  • Educate customers on the capabilities of Honeywell solutions as a product, company, and industry ambassador
  • Create an optimized, data-led customer journey model and align internal stakeholders
  • Collaborate with sales and marketing on upsell, cross-sell, campaigns, and initiatives
  • Conduct weekly, quarterly, and annual customer business reviews
  • Evaluate customer risk and proactively drive retention throughout the customer lifecycle
  • Relay customer feedback and insights to Sales, Marketing, Product, Technical Support, Operations, Finance, and Engineering
  • Deliver engineering services on time and above customer expectations
  • Identify upsell/cross-sell opportunities and create new accounts
  • Individual contributor responsible for managing customers

Requirements

What you’ll need
  • Relevant experience in Aftermarket Services and Customer support
  • Degree in IT/Engineering
  • Customer Industry business driver knowledge in Oil Refining, O&G, LNG, Chemicals and Mining/Mineral Processing
  • Awareness of Honeywell Connected Industrial (HCI) products and solutions preferred, including Process Historian, Process Alarm Management, Advanced Process Controls, operator training simulators, Operations Management Solutions, Blending and Movement Automation, Manufacturing Execution Systems (MES), visualization and reporting solutions, Asset Performance Management solutions, digital twins, and cloud-based solutions
  • Excellent customer interaction skills
  • Excellent verbal and written communication skills, including C-level customer conversations
  • Self-motivated
  • Good understanding of regional customer culture and dynamics
  • Ability to influence leadership and drive ideas
  • Ability to work under pressure
  • Strong commitment to safety and a safe working environment
  • Ability to develop and maintain strategic customer relationships
  • MBA or postgraduate qualifications in a related discipline are desirable

Benefits

Comp & perks
  • Equal opportunity employer
  • Reasonable accommodation for individuals with disabilities during the application/interview process and employment
  • No relocation package