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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in monitoring and maintaining data center and cloud security, with hands-on experience in firewall management and network security technologies. Capable of troubleshooting network access issues and maintaining documentation for operational procedures.
Highest-signal resume keywords
Firewall ManagementZscaler ZIA/ZPATCP/IP NetworkingNetwork Security SoftwareCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Firewall Rule ChangesNetwork Access TroubleshootingBasic Networking ProtocolsIncident Ticket ResolutionNetwork Configuration
Soft Skills
Good Communication SkillsEagerness to Learn
Tools & Technologies
ZscalerProxiesZero-Trust Access Tools
Industry Keywords
Data Center SecurityPerimeter SecurityIT SupportHelpdeskNetwork Operations
Tech Stack
Tools & technologiesCloudDNSFirewallsTCP/IP
About the role
Key responsibilities & impact- Monitor and assist in maintaining data center and cloud firewalls, proxies, and zero-trust access tools such as Zscaler ZIA/ZPA
- Review, process, and implement standard firewall rule changes and service requests
- Investigate and resolve basic network access, connectivity, and incident tickets
- Help install, configure, and update network security software and hardware components
- Keep team runbooks, network diagrams, and standard operating procedures up to date
- Handle daily operations for perimeter security services and interdependent servers and infrastructure across global data centers and cloud subscriptions
- Assist with proactive problem identification and solution proposals
- Handle customer service requests
Requirements
What you’ll need- High school diploma or equivalent
- Degree or coursework in IT/Computer Science is a plus
- 2–3 years of experience in an IT support, helpdesk, or junior network operations role
- Basic understanding of TCP/IP networking, subnets, routing, and common protocols such as DNS and DHCP
- Exposure to or hands-on experience with firewalls, proxy services, or Zscaler/Zero-Trust platforms
- Good communication skills
- Eagerness to learn perimeter security technologies
- Equal opportunity employer; reasonable accommodation available for individuals with disabilities
Benefits
Comp & perks- Market-specific training and ongoing personal development
- Professional development plans – you will become experienced in using outstanding technology
- Extra-week of holiday
- Semi-flexible working hours
- Contributory pension scheme matched by employer up to specific amount
- Business travel accident insurance
- Online flexible benefit program covering sports, culture, education, health, travel and other benefits
- Global partnerships and discounts, including cars, employee phone tariffs, bank accounts, medical footwear, hairdresser, and restaurants
- Reasonable accommodation for individuals with disabilities
