Dispatch Specialist I, French

Honeywell

. Handle L1 internal and external customer-related issues and concerns using published documentation and knowledge base .

Posted 10/30/2026full-timeBucharest • RomaniaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on issue resolution, effective communication, and case management. Proficient in managing service appointments and utilizing Salesforce for operational efficiency.

Highest-signal resume keywords

Customer Support ExperienceSalesforce KnowledgeFrench Language ProficiencyAdvanced English ProficiencyDetail Oriented

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Very Good Communication SkillsGood OrganizerTeamworkMultitaskingGood Reporting Skills

Industry Keywords

Customer PortalWork OrdersService AppointmentsStandard Operating ProceduresField Service Professionals

About the role

Key responsibilities & impact

Handle L1 internal and external customer-related issues and concerns using published documentation and knowledge base
Work with L2 technical support or Field Technicians to gather details, research issues, seek resolutions, and deliver solutions
Take calls from external and internal customers
Handle external and internal customer emails
Create cases, work orders, and service appointments in Salesforce after checking contract details and entitlements
Dispatch and reschedule service appointments for Field Service Professionals
Monitor Field Service Professionals’ schedules, including acceptance expiration, overlaps, and rejected appointments
Create and update Standard Operating Procedures
Monitor Customer Portal cases
Monitor cases generated by Field Service Professionals
Manage work orders
Support local and global initiatives and take instructed actions
Run reports for customers and local administrative teams and take required actions

Requirements

What you’ll need

Minimum college graduate
Bachelor’s degree preferred
Minimum 1-year experience in Customer Support
French language level C1 preferable; B2 minimum
English – advanced level
Another language or several others depending on the countries they interact with
Salesforce knowledge is nice to have but not mandatory
Detailed oriented, very good communication skills, good organizer, teamwork, multitasking, good reporting skills, customer oriented

Benefits

Comp & perks

Market-specific training and ongoing personal development
Professional development plans
Extra-week of holiday
Semi-flexible working hours
Contributory pension scheme matched by employer up to specific amount
Business travel accident insurance
Online flexible benefit program covering sports, culture, education, health, travel and other benefits
Global partnerships and discounts, including car purchase and servicing, employee phone tariffs, bank accounts, medical footwear, hairdresser, and restaurants