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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing advanced technical support for Honeywell Fire Detection and Life Safety products, with strong capabilities in troubleshooting hardware, software, and networking issues. Proficient in managing technical support cases, mentoring engineers, and contributing to process improvements while ensuring compliance with industry standards.
Highest-signal resume keywords
Technical Support ExperienceTroubleshooting Hardware and SoftwareKnowledge of Fire Detection SystemsAnalytical and Problem-Solving SkillsCommunication Skills in English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingSystems EngineeringNetworking FundamentalsTCP/IPSystem IntegrationFire Alarm SupportTechnical DocumentationRoot Cause AnalysisTechnical TrainingProcess Improvement
Soft Skills
Analytical SkillsProblem-Solving SkillsWritten CommunicationVerbal CommunicationMentoring
Tools & Technologies
Remote Diagnostic ToolsCRM SystemsCase Management SystemsTechnical Knowledge ArticlesTroubleshooting Guides
Industry Keywords
Fire Safety RegulationsHoneywell Fire ProductsIntegrated SolutionsCustomer ExperienceOperational Efficiency
Tech Stack
Tools & technologiesTCP/IP
About the role
Key responsibilities & impact- Provide advanced remote technical support via phone, email, and remote diagnostic tools for Honeywell Fire Detection and Life Safety products
- Diagnose and resolve hardware, software, firmware, networking, and system integration issues
- Manage technical support cases through resolution while meeting SLAs
- Analyze complex customer issues and implement corrective actions
- Escalate product defects and unresolved issues to Level 3 Support or Engineering with complete technical documentation
- Support system integrators, distributors, installers, field service engineers, and end customers
- Provide technical guidance during system commissioning, upgrades, migrations, and troubleshooting
- Participate in customer calls and virtual technical meetings for high-priority incidents
- Develop knowledge of Honeywell Fire products, software applications, communication protocols, and integrated solutions
- Support troubleshooting of IP networks, communication interfaces, and third-party integrations
- Stay current on product releases, firmware updates, and technical documentation
- Collaborate with Product Management, Engineering, Quality, and Field Service teams
- Support New Product Introduction activities by validating support readiness and identifying knowledge gaps
- Participate in root cause analysis and corrective action activities
- Create and maintain technical knowledge articles, troubleshooting guides, FAQs, and support documentation
- Mentor and coach Level 1 engineers
- Identify recurring issues and recommend product or process improvements
- Contribute to customer experience, operational efficiency, and support quality initiatives
- Participate in technical training, certifications, continuous learning, process improvement, and automation initiatives
Requirements
What you’ll need- Education in electrical engineering
- Experience in technical support, systems engineering, field service, or a related technical role
- Experience troubleshooting hardware, software, networking, and integrated systems
- Strong analytical and problem-solving skills
- Good written and verbal communication skills in English
- Experience supporting Fire Detection and/or Fire Alarm
- Knowledge of networking fundamentals, TCP/IP, serial communications, and system integration
- Experience supporting enterprise customers, channel partners, or system integrators
- Familiarity with CRM and case management systems
- Understanding of industry standards and fire safety regulations
- Additional European language skills are considered an asset
- Proficiency in Slovak sufficient to comprehend spoken and written text is preferred
Benefits
Comp & perks- Competitive Salary regularly increased based on your performance
- 25 vacation days per year
- Monetary contribution for meals for every day worked
- Benefit plus Cafeteria supporting employee health and well-being, including life insurance coverage
- Employer contribution to pension scheme
- Recognition and referral bonus programs
- Comprehensive induction, ongoing training and development
- In-house and external learning platforms
- Global employee networks
- Employee Assistance Program
- Access Integrity line
- Frequent Employee Engagement activities
- Multisport Card
- Makro Card
- Vaccination against flu and other health offerings
- Fresh fruit days in the office
- Reasonable accommodation for individuals with disabilities