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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing field-based service teams, focusing on workforce planning, operational performance, and customer relationship management. Proven ability to drive continuous improvement and ensure compliance with health, safety, and quality standards.
Highest-signal resume keywords
Field-Based Service LeadershipWorkforce PlanningCustomer Relationship ManagementKPI ManagementContinuous Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workforce PlanningResource AllocationSchedulingProductivity ManagementOperational Performance MonitoringQuality AssuranceRegulatory ComplianceTechnical Service ManagementPerformance ManagementEscalation Management
Soft Skills
People LeadershipCoachingStakeholder ManagementCommunicationProblem-Solving
Certifications & Qualifications
Relevant Trade QualificationsTechnical QualificationsEngineering QualificationsManagement Qualifications
Industry Keywords
Industrial AutomationProcess AutomationOperational ExcellenceSafety StandardsCustomer Satisfaction
About the role
Key responsibilities & impact- Lead, coach and develop Field Service Engineers and Service Specialists
- Foster a high-performance culture focused on safety, capability development and operational excellence
- Drive workforce utilisation, productivity and service delivery through resource planning, scheduling and labour management
- Build and maintain customer relationships, manage escalations and deliver contractual and service commitments
- Monitor and improve operational performance through KPI management, reporting, quality assurance and customer satisfaction initiatives
- Ensure compliance with health, safety, quality and regulatory requirements
- Partner with internal stakeholders to drive continuous improvement, support business growth and achieve operational and commercial objectives
Requirements
What you’ll need- Proven experience leading field-based service, maintenance, technical or operational teams
- Strong people leadership, coaching and performance management skills
- Demonstrated experience in workforce planning, resource allocation, scheduling, utilisation and productivity management
- Strong customer relationship and stakeholder management skills, including managing complex customer escalations
- Experience managing operational KPIs, driving continuous improvement and delivering measurable business outcomes
- Experience in Industrial/Process Automation or related technical service environments is highly regarded
- Relevant trade, technical, engineering or management qualifications are advantageous
Benefits
Comp & perks- Continuous learning and professional development
- Performance culture that rewards and celebrates achievements
- Diverse and inclusive workplace
- Equal opportunity employment
- Supportive workplace recognised by WORK180
- LGBTQ+ employee network (Pride Connect)
- Disability application support
- Relocation package: None