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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and executing customer marketing strategies, utilizing marketing automation tools and CRM systems to enhance customer engagement and loyalty. Proven ability to analyze market trends and manage cross-functional collaborations to drive successful marketing campaigns.
Highest-signal resume keywords
Customer Marketing Strategy DevelopmentMarketing Automation ToolsCRM SystemsLeadership and Team ManagementProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer EngagementEmail Campaign ManagementSocial Media PromotionsMarket Trend AnalysisCampaign Effectiveness MonitoringChannel Marketing ProgramsCustomer Journey ManagementMarketing Collateral DevelopmentData AnalysisVendor Relationship Management
Soft Skills
CollaborationMentoringCommunicationProblem-SolvingAdaptability
Tools & Technologies
Marketing Automation ToolsCRM Systems
Certifications & Qualifications
Bachelor's Degree in MarketingBachelor's Degree in Business
Industry Keywords
Technology IndustryManufacturing Industry
About the role
Key responsibilities & impact- Develop and execute customer marketing strategies to drive customer engagement and loyalty
- Collaborate with sales teams to understand customer needs and develop targeted marketing campaigns
- Create and manage email campaigns, social media promotions, and customer events
- Analyze market trends and customer data to identify growth opportunities
- Monitor and report on marketing campaign effectiveness, providing improvement recommendations
- Manage the customer journey across all touchpoints
- Use marketing automation tools and CRM systems to optimize campaign performance and track customer interactions
- Collaborate with product management, creative services, and other cross-functional teams to develop marketing collateral and assets
- Stay current with customer marketing trends and best practices
- Manage external vendor and agency relationships, ensuring timely, on-budget deliverables
- Work with the Marketing Shared Service to ensure high-quality materials and timely output
- Provide ad hoc support to peer product businesses, including major customer and trade events
- Report to the Director Marketing with a matrix reporting line to the Senior Manager Marketing for the Fire business
Requirements
What you’ll need- 6+ years of experience in customer marketing or related roles
- Experience managing and mentoring a team
- Proven track record developing successful channel marketing programs
- Bachelor's degree in Marketing, Business, or related field (valued/preferred)
- Experience with marketing automation tools and CRM systems
- Strong leadership and project management abilities
- Experience in the technology or manufacturing industry (preferred)
- Ability to work onsite Monday–Friday for the first 90 days
- Ability to work on a hybrid schedule thereafter
Benefits
Comp & perks- Employer-subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- Employee Assistance Program (EAP)
- Educational Assistance
- Parental Leave
- Paid Time Off for vacation, personal business, sick time, and parental leave
- 12 Paid Holidays
- Competitive salary
- Leading-edge work and opportunities to develop solutions alongside dedicated experts
