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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and a solutions-focused approach while effectively managing multiple priorities and collaborating with cross-functional teams. Proficient in Salesforce and Microsoft applications to support sales operations and enhance customer experience.
Highest-signal resume keywords
Customer Sales Support ExperienceSalesforce ProficiencyStrong Organizational SkillsExcellent Communication SkillsAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SalesforceSAPLEAPJiraPower BIMicrosoft ExcelMicrosoft TeamsMicrosoft PowerPointMicrosoft Outlook
Soft Skills
Customer Service SkillsSolutions-Focused ApproachCollaborative ApproachAbility to Work IndependentlyStrong Interpersonal Skills
Industry Keywords
Customer-Facing SupportSales OperationsCommercial DocumentationContract ManagementCross-Functional Collaboration
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Provide responsive, proactive support to Account Managers and customers
- Maintain ownership and follow up across requests to help prevent delays
- Coordinate across customers, sales teams, factories and internal stakeholders
- Process SPR renewals in Salesforce and proactively track them through completion
- Send renewal documentation to customers for signature and transfer signed opportunities back to Account Managers for scheduling
- Notify Account Managers of upcoming SPR expirations 90 days in advance
- Support NDA processing through LEAP and follow up with stakeholders
- Submit and track ETR requests based on Account Manager business justifications
- Support processing, tracking and logging of sales contracts
- Encourage and guide customers to use the ECOM digital ordering platform
- Support Book & Turn activity and capacity-driven outreach campaigns
- Facilitate customer access to the 590C Sales Organisation
- Support extension of SKUs to 2621 for accounts with appropriate access
- Collaborate with cross-functional teams to implement improvement strategies and enhance customer experience
Requirements
What you’ll need- Previous experience in a Customer Sales Support, Commercial, Sales Operations or customer-facing support role
- Strong customer service skills with a professional, diligent and solutions-focused approach
- Good working knowledge of Microsoft applications, including Teams, Excel, PowerPoint, or Outlook
- Experience or working knowledge of SAP, LEAP, Jira, Power BI or Salesforce/SFDC
- Excellent communication and interpersonal skills
- Strong organizational skills; ability to manage multiple priorities, follow up proactively and drive actions through to completion
- High level of accuracy and attention to detail when handling customer information, contracts, pricing and commercial documentation
- Ability to investigate issues, engage stakeholders and maintain ownership through resolution
- Ability to work independently, use initiative and recognize when escalation is required
- Collaborative and flexible approach; willingness to support sales, customer and commercial activities
Benefits
Comp & perks- Competitive salary
- Opportunities for professional development and career advancement
- A dynamic and inclusive work environment that fosters innovation and growth
- A culture that fosters inclusion, diversity, and innovation in an international work environment
- Market specific training and ongoing personal development
- Experienced leaders to support your professional development
- Reasonable accommodation for individuals with disabilities