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Honeywell

Senior Customer Experience Specialist

Honeywell

. Gather relevant information to accurately respond to customer queries about product availability, stock levels, list prices, lead times, minimum order quantity and/or value .

Posted 11/6/2026part-timeKatowice • PolandSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support processes, including order management, dispute resolution, and system updates. Proficient in utilizing CRM and ERP systems to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords
Customer Support ExperienceCRM/ERP System KnowledgeMS Office SkillsSAP Specialist User LevelBusiness Fluent in English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Order ManagementPurchase Order ValidationProcess ImprovementData EntryCustomer Query Resolution
Soft Skills
Problem SolvingCommunicationCollaboration
Tools & Technologies
SAPSFDCInContactSharePointMS ExcelMS WordMS OutlookMS PowerPoint
Industry Keywords
Customer QueriesStock LevelsLead TimesMinimum Order QuantityOrder Entry Processes

Tech Stack

Tools & technologies
ERPSFDC

About the role

Key responsibilities & impact
  • Gather relevant information to accurately respond to customer queries about product availability, stock levels, list prices, lead times, minimum order quantity and/or value
  • Perform system updates including new customer setup, amendments and changes
  • Validate and enter customer purchase orders
  • Resolve roadblocks preventing seamless order processing, including price discrepancies, credit holds and material exclusions
  • Schedule orders according to customer requirements and internal stock availability
  • Set up, document and maintain order entry processes for assigned customers
  • Interface between customers, ISC, Logistics, Transportation, Finance and Sales
  • Support customer disputes regarding standard returns, defective items and damaged shipments
  • Highlight process deviations and exceptions, share best practices and initiate process improvements

Requirements

What you’ll need
  • Bachelor’s degree (or equivalent experience)
  • Business fluent in written and spoken English
  • 2+ years Customer Support experience
  • Strong knowledge/experience with CRM/ERP system business processes
  • High level of MS office skills (Excel, Word, Outlook, PowerPoint)
  • Specialist user level for SAP, SFDC, InContact and/or other CRM/ERP tools
  • Operational knowledge of SharePoint based tools

Benefits

Comp & perks
  • Competitive Salary regularly increased based on your performance
  • Multisport Card
  • Medical Care
  • Life Insurance
  • Lunch Card
  • Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
  • In-house and external learning platforms (Udemy) with unlimited access