Senior Customer Experience Training Professional

Honeywell

. Develop and implement comprehensive customer training programs tailored to diverse customer groups .

Posted 9/18/2026full-timePittsford • New York • United StatesSenior💰 $87,700 - $132,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and implementing customer training programs, utilizing instructional design principles and adult learning methodologies. Proficient in managing training initiatives, mentoring staff, and leveraging learning management systems to enhance training effectiveness.

Highest-signal resume keywords

Customer Training Program DevelopmentInstructional Design PrinciplesLearning Management Systems (LMS)Project Management SkillsMentoring and Leadership

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Training Program DesignAdult Learning MethodologiesData-Driven Training AnalysisE-Learning Authoring ToolsVirtual Training Delivery

Soft Skills

Customer-Centric MindsetCollaborationContinuous Learning Culture

Tools & Technologies

Learning Management Systems (LMS)E-Learning PlatformsInstructional Design Software

Industry Keywords

Honeywell Building AutomationGlobal Organization Training ManagementCross-Functional Team Collaboration

About the role

Key responsibilities & impact

Develop and implement comprehensive customer training programs tailored to diverse customer groups
Collaborate with cross-functional teams to identify training requirements and create engaging instructional materials and resources
Deliver training sessions through in-person, virtual, and e-learning platforms
Evaluate training effectiveness through feedback and performance metrics, continuously improving content and delivery methods
Manage and mentor junior training staff
Coordinate with external vendors to enhance training offerings

Requirements

What you’ll need

2+ years of experience in customer training or related roles with a proven ability to design and deliver effective training programs
Minimum of 2 years of experience with instructional design principles and adult learning methodologies
Minimum of 2 years of experience with learning management systems (LMS), e-learning authoring tools, and virtual training platforms
Ability to analyze training effectiveness using data-driven approaches and implement continuous improvements
Strong project management skills with the ability to handle multiple initiatives simultaneously
Willingness and ability to travel more than 50% domestically for business needs
Bachelor’s degree in Engineering or a related field
Experience managing training programs within a global organization and working with cross-functional teams
Passion for customer success and a customer-centric mindset
Ability to mentor and lead training professionals and foster a culture of continuous learning
Familiarity with Honeywell Building Automation products or similar technology solutions is highly desirable

Benefits

Comp & perks

Employer subsidized Medical, Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability
401(k) match
Flexible Spending Accounts
Health Savings Accounts
EAP
Educational Assistance
Parental Leave
Paid Time Off for vacation, personal business, sick time, and parental leave
12 Paid Holidays