Senior CX Training Professional

Honeywell

. Design and deliver training programs to enhance employee capabilities and customer experiences .

Posted 9/17/2026full-timeSaint-Germain-en-Laye • FranceSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and delivering training programs for Building Management Systems (BMS), with a strong focus on enhancing employee capabilities and customer experiences. Proficient in managing training schedules, maintaining training records, and collaborating with cross-functional teams to meet training demands.

Highest-signal resume keywords

Building Management Systems (BMS)Technical Degree in Electrical/Electronic EngineeringTraining Program DevelopmentHoneywell Building Automation ProductsEnglish and French Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Installation of Building Management SystemsConfiguration of Building Management SystemsProgramming of Building Management SystemsSoftware/PC ProgrammingTraining DevelopmentProduct Testing and VerificationRecord Maintenance in MYHBU LMSBudget Management for TrainingCustomer Needs AssessmentTechnical Support Engineering

Soft Skills

Highly OrganisedStructured ApproachCustomer-OrientedProactive Team PlayerEffective Communication

Tools & Technologies

MYHBU LMSHoneywell Building Automation ProductsSaia Burgess Controls (SBC)Centraline by HoneywellNiagara

Industry Keywords

Building Management SystemsTrain-the-Trainer ProgramsTraining Schedule CoordinationCustomer Experience EnhancementEngineering Collaboration

About the role

Key responsibilities & impact

Design and deliver training programs to enhance employee capabilities and customer experiences
Set up structured quarterly training schedules within the assigned region
Attend relevant train-the-trainer programs
Maintain records of trained participants and contact details in the MYHBU LMS platform
Coordinate regular training updates with engineering and offering management
Liaise with sales, offering, and technical support to address training demands and provide current information
Maintain proficiency in company products and ensure support materials, demonstration equipment, and test equipment are maintained
Verify and test new products and software releases before release
Update training programs for the latest product lines in alignment with the Entry into Service GDM
Engage key customers through sales to identify training needs and review requirements
Work with internal teams including Technical Support, Training Development, Engineering, Apprentices, Sales, and Marketing & Offering Teams
Manage training costs within budget
Travel approximately 30% of the time across Europe
Achieve a full year-round training schedule, 95% ISAT, 95% CSAT, and departmental annual G&O objectives

Requirements

What you’ll need

Technical Degree in electrical / electronic engineering or similar discipline
5 years working experience as a trainer, technical support engineer or technician in Building Management Systems (BMS)
5 years or more experience in the installation, configuration, and programming of Building Management Systems (BMS)
Electrical or Electronics Engineering background
Knowledge of Building Management Systems
English and French language requirements
Software / PC programming experience desirable
Experience with Honeywell Building Automation products or HBS brands (EBI, Temaline, DVM, CPO, Niagara) is a strong plus
Saia Burgess Controls (SBC), Centraline by Honeywell, and Niagara experience beneficial
Highly organised and structured approach; skilled at asking questions and listening to attendee feedback
Customer- and solution-oriented approach
Pro-active team player focused on quality and right-first-time delivery

Benefits

Comp & perks

Hybrid work schedule
Reasonable accommodation for individuals with disabilities
Equal opportunity employment and diversity commitment