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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in fire alarm systems, including installation, programming, troubleshooting, and compliance with NFPA standards. Possesses strong communication skills for effective interaction with customers and technical guidance for junior technicians.
Highest-signal resume keywords
Fire Alarm System InstallationTroubleshooting Fire Alarm SystemsNICET Level I CertificationKnowledge of NFPA 72 and NFPA 70Experience with Honeywell Fire Alarm Platforms
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fire Alarm System ProgrammingSystem Functional TestingDevice VerificationWiring Diagram InterpretationFire Alarm Inspection and TestingTroubleshooting Communication IssuesSystem CommissioningAlarm VerificationTechnical DocumentationFire Alarm System Maintenance
Soft Skills
Good Communication SkillsInterpersonal SkillsMentoring AbilityCustomer InteractionProblem-Solving Skills
Tools & Technologies
Honeywell Fire Alarm SystemsNotifierGamewell-FCISilent KnightFire-LiteSiemensSimplexBasic Computer SoftwareReporting ToolsDocumentation Tools
Certifications & Qualifications
NICET Level I CertificationNICET Level II CertificationValid Driver’s License
Industry Keywords
Fire Alarm SystemsLife Safety SystemsAHJ RequirementsLocal Fire CodesEmergency CommunicationMass NotificationFire Suppression InterfacesIntegrated Life Safety SystemsField Service TechnicianSafety Compliance
About the role
Key responsibilities & impact- Participate in Field Service team activities to ensure efficient and effective service delivery
- Perform periodic inspections, testing, maintenance, troubleshooting, and repair of fire alarm and life safety systems at customer sites
- Troubleshoot and resolve faults involving fire alarm control panels, initiating devices, notification appliances, power supplies, batteries, modules, relays, and communication systems
- Perform point-to-point testing, device verification, system functional testing, alarm verification, and system restoration
- Install, program, configure, commission, and service addressable and conventional fire alarm systems
- Diagnose wiring and communication issues, including shorts, opens, ground faults, device failures, and communication/network issues
- Interpret fire alarm drawings, wiring diagrams, riser diagrams, sequences of operation, and system documentation
- Apply NFPA 72, NFPA 70, local fire codes, and AHJ requirements to ensure compliance
- Support fire alarm system upgrades, replacements, modifications, and new installations
- Maintain detailed records of inspections, tests, configurations, deficiencies, repairs, and service actions
- Communicate system deficiencies and recommended corrective actions to customers and internal teams
- Comply with Honeywell safety, HSE, quality, customer-site, and documentation requirements
- Provide technical guidance and support to less experienced technicians
- Travel throughout the Raleigh, NC area and surrounding customer locations
- Report directly to the Field Service Supervisor
Requirements
What you’ll need- High School diploma or GED
- Minimum of 1-2 years of proven experience as a Fire Alarm/Fire Protection Field Service Technician
- NICET Level I certification in Fire Alarm Systems OR willingness to obtain NICET Level I certification within 90 days of employment
- Strong hands-on experience with fire alarm systems, including control panels, initiating devices, notification appliances, power supplies, batteries, modules, relays, and system communications
- Experience performing fire alarm inspection, testing, troubleshooting, maintenance, commissioning, and system repairs
- Knowledge of NFPA 72, NFPA 70, applicable fire codes, and AHJ requirements
- Ability to read and interpret fire alarm drawings, wiring diagrams, riser diagrams, and sequences of operation
- Experience troubleshooting addressable and conventional fire alarm systems
- Valid Driver’s License required to travel to customer locations
- Good communication and interpersonal skills to interact with customers, AHJs, contractors, and internal teams
- Must successfully complete a pre-employment drug screening and background check
- Experience with major fire alarm platforms such as Honeywell, Notifier, Gamewell-FCI, Silent Knight, Fire-Lite, Siemens, or Simplex
- Experience with programming, downloading, configuration, and firmware updates for fire alarm control panels
- Experience with fire alarm system commissioning, acceptance testing, and AHJ inspections
- NICET Level II certification or progress toward advanced NICET certification
- Experience with mass notification, emergency communication, smoke control, fire suppression interfaces, access control, and integrated life safety systems
- Familiarity with basic computer software and reporting/documentation tools
- Ability to work independently in the field and manage multiple service priorities
- Strong technical documentation and customer communication skills
- Experience mentoring or providing technical support to junior fire technicians
Benefits
Comp & perks- Employer-subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- Employee Assistance Program (EAP)
- Educational Assistance
- Parental Leave
- Paid Time Off for vacation, personal business, sick time, and parental leave
- 12 Paid Holidays
- Competitive salary
- Leading-edge work and opportunities to develop solutions alongside dedicated experts