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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in eCommerce platform support and business analysis, with a strong focus on process improvement, data consistency, and user experience optimization. Proficient in managing project implementations and utilizing analytics tools to drive customer engagement and conversion rates.
Highest-signal resume keywords
ECommerce Platform SupportBusiness AnalysisAgile/Scrum MethodologiesData Consistency ManagementProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process MappingUser Story DevelopmentAcceptance Criteria CreationAnalytical Problem-SolvingECommerce Business Processes
Soft Skills
CollaborationFacilitationCommunication
Tools & Technologies
SAP Commerce CloudSalesforce Commerce CloudShopify PlusMagentoGoogle AnalyticsAdobe AnalyticsPower BI
Certifications & Qualifications
Agile CertificationBusiness Analysis CertificationECommerce Platform Certification
Industry Keywords
Digital TransformationCustomer Experience MetricsERP IntegrationPayment ProcessingSEO
Tech Stack
Tools & technologiesAWSAzureCloudERPGoogle Cloud PlatformMagento
About the role
Key responsibilities & impact- Collaborate with business teams, product owners, and external partners to gather and document requirements and translate business needs into functional and technical specifications
- Facilitate workshops, process mapping sessions, and solution reviews; provide recommendations for process improvements and digital transformation initiatives
- Support and enhance eCommerce platforms such as SAP Commerce Cloud (Hybris), Salesforce Commerce Cloud, Shopify Plus, Magento, or similar solutions
- Analyze and resolve platform-related issues while ensuring optimal system performance
- Manage platform upgrades, releases, and new feature deployments
- Monitor website functionality and customer experience metrics
- Work with architects and development teams to design scalable eCommerce solutions
- Coordinate integrations with ERP, CRM, PIM, payment gateways, OMS, tax, and logistics systems
- Ensure data consistency across digital commerce ecosystems
- Participate in solution testing, validation, and deployment activities
- Lead or support end-to-end project implementations and enhancements
- Develop business cases, user stories, and acceptance criteria
- Coordinate UAT activities and ensure business readiness
- Track project progress, risks, issues, and dependencies
- Analyze eCommerce performance metrics and user behavior
- Support reporting requirements using analytics tools such as Google Analytics, Adobe Analytics, Power BI, or similar
- Provide insights and recommendations to improve conversion rates and customer engagement
Requirements
What you’ll need- Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related field
- 5+ years of experience as a Business Analyst, IT Analyst, or Functional Consultant
- 3+ years of experience supporting eCommerce platforms
- Strong understanding of eCommerce business processes, including Product Catalog Management, Pricing & Promotions, Shopping Cart & Checkout, Payment Processing, Order Management, and Customer Account Management
- Experience working with Agile/Scrum methodologies
- Strong analytical and problem-solving skills
- Preferred: Experience with SAP Commerce Cloud (Hybris), Salesforce Commerce Cloud, Magento, Shopify, or BigCommerce
- Preferred: Knowledge of APIs, web services, system integrations, and ERP platforms such as SAP S/4HANA
- Preferred: Familiarity with Azure, AWS, or GCP
- Preferred: Understanding of SEO, web analytics, and digital marketing technologies
- Preferred: Relevant certifications in Agile, Business Analysis, or eCommerce platforms
Benefits
Comp & perks- Competitive salary regularly based on your performance
- 25 vacation days per year, plus extra days off for life's special events
- Meal vouchers
- Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
- Medical Insurance Plan paid by the company