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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting OnGuard software and server issues, with strong analytical and problem-solving skills. Proficient in Windows Server administration, TCP/IP networking, and providing technical support in enterprise IT environments.
Highest-signal resume keywords
Windows Server AdministrationTCP/IP NetworkingMicrosoft SQL ServerTechnical SupportLenelS2 OnGuard
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingRoot Cause AnalysisSystem InstallationConfigurationUpgradesIntegrationsLog AnalysisDatabase ConceptsAccess Control SystemsActive Directory
Soft Skills
Analytical ThinkingProblem-SolvingVerbal CommunicationWritten CommunicationCustomer Service
Tools & Technologies
OnGuard SoftwareWindows ServerMicrosoft SQL ServerRemote Support ToolsEnterprise IT Environments
Industry Keywords
Physical Security SystemsDNSDHCPFirewallsMission-Critical Applications
Tech Stack
Tools & technologiesDNSFirewallsMS SQL ServerSQLTCP/IP
About the role
Key responsibilities & impact- Troubleshoot and resolve OnGuard software, server, database, and connectivity issues
- Support system installation, configuration, upgrades, and integrations
- Analyze logs, system events, and application behavior to identify root causes
- Provide technical support via phone, email, and remote sessions
- Document solutions and contribute to the knowledge base
- Collaborate with Engineering and Product teams on complex cases
Requirements
What you’ll need- Windows Server administration and troubleshooting
- Good understanding of TCP/IP networking, DNS, DHCP, and firewalls
- Basic knowledge of Microsoft SQL Server and database concepts
- Strong technical support and customer service skills
- Excellent analytical thinking and problem-solving abilities
- Structured troubleshooting and root cause analysis approach
- Strong verbal and written communication skills in English
- Experience with LenelS2 OnGuard (preferred)
- Knowledge of Access Control or Physical Security systems (preferred)
- Familiarity with Active Directory and enterprise IT environments (preferred)
- Experience supporting mission-critical applications (preferred)
Benefits
Comp & perks- Competitive Salary regularly increased based on your performance
- Multisport Card
- Medical Care
- Life Insurance
- Lunch Card
- Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
- In-house and external learning platforms (Udemy) with unlimited access to give you opportunities to develop