Call Center Assistant – Bilingual Spanish

Honor Community Health

. Answer calls . Schedule appointments . Address patient questions . Route calls appropriately . Maintain strong internal and external relationships . Act as a liaison for Honor Community Health centers and clinical

Posted 11/2/2026full-timeMichigan • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on creating an excellent patient experience, while effectively managing communication and relationships in a healthcare setting. Bilingual fluency in English and Spanish enhances the ability to provide language services to diverse patient populations.

Highest-signal resume keywords

Bilingual Fluency In English And SpanishExperience In Healthcare SettingStrong Computer SkillsElectronic Medical Records ExperienceFront-Line Customer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceAppointment SchedulingElectronic Medical RecordsMicrosoft OfficePatient Care Support

Soft Skills

ProfessionalismPositive AttitudeFlexibilityCompassionStrong Communication

Industry Keywords

Federally Qualified Health CenterPatient ExperienceHealthcareCall CenterLiaison

About the role

Key responsibilities & impact

Answer calls
Schedule appointments
Address patient questions
Route calls appropriately
Maintain strong internal and external relationships
Act as a liaison for Honor Community Health centers and clinical teams
Provide language services to non-English speaking patients
Demonstrate professionalism and contribute to a culture of excellence, compassion, and high-quality healthcare
Support patient care at Honor Community Health, a Federally Qualified Health Center providing integrated primary, behavioral health, and dental care to underserved Oakland County populations

Requirements

What you’ll need

High school diploma or equivalent is required
Two years of experience in front-line customer service or in a similar call center position
Experience working in a healthcare setting strongly preferred
Strong computer skills, including knowledge of Microsoft Office
Experience in using Electronic Medical Records preferred
A flexible and positive attitude
Ability to work in a fast-paced environment
Creating an excellent patient experience
Patient focused mindset
Bilingual fluency in English and Spanish
Must be authorized to work in the US
Must be at least 18 years of age
Successful criminal record, financial background, and reference checks

Benefits

Comp & perks

The chance to be part of a team who truly care about people regardless of who they are
The ability to work for a high performing team
Retirement options
4-6 weeks paid vacation/sick time in your first year
Support and flexibility
National Health Service Corp for providers
Public Service Loan forgiveness
401k with company match
Medical, Dental and Vision insurance
Employer Paid Life Insurance
Employer Paid Short-Term and Long-Term Disability Insurance
4-6 Weeks Paid Time Off for Full-Time Employees
Paid Time off for Part-Time Employees
Paid Holidays and Floating Holiday
Paid Bereavement Leave
Parental Leave
LifeMart Discount Program for all employees
Continuing Medical Education (CME) Allowance for Clinicians
Free Malpractice Insurance
License Reimbursement
Free Employee Assistance Program
Public Service Loan Forgiveness to all Full-Time Employees
National Health Service Corp (NHSC) for licensed health care providers and offers up to $50,000 toward student loans