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HORBACH

Customer Advisor – Full-Time, German-Speaking

HORBACH

. Guide new customers from the initial contact through to personalized financial planning .

Posted 10/26/2026full-timeHamburg • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in personalized financial planning and customer advisory services, with a strong focus on structured processes and effective communication. Proficient in managing customer relationships and optimizing workflows to enhance service delivery.

Highest-signal resume keywords
Personalized Financial PlanningCustomer Advisory ServicesGerman Language ProficiencyStructured Process ManagementReliable Communication

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
Solution-Oriented ApproachProfessional CommunicationResponsibilityOwnershipTeam Support
Industry Keywords
Financial ServicesCustomer Relationship ManagementSalesConsultationWorkflow Optimization

About the role

Key responsibilities & impact
  • Guide new customers from the initial contact through to personalized financial planning
  • Conduct consultations, assess clients’ protection and retirement planning needs, and develop tailored solutions
  • Follow established standards, document processes, and ensure smooth execution
  • Serve as the central point of contact, respond reliably to customer inquiries, and follow up on customer relationships
  • Structure processes, support the team, and continuously optimize workflows
  • Provide professional support from the initial consultation through long-term customer care

Requirements

What you’ll need
  • High school diploma, completed commercial or business-related vocational training, or an equivalent or higher qualification
  • Residence in Germany
  • Structured, responsible, and solution-oriented approach to work
  • Reliable, professional, and friendly communication—in person, by phone, and digitally
  • Willingness to work within clear systems and defined processes
  • Ability to take ownership and complete tasks thoroughly
  • Experience in customer advisory services, sales, or financial services is a plus but not required
  • German language proficiency required (German-speaking)

Benefits

Comp & perks
  • Performance-based compensation with uncapped earning potential
  • Opportunity to work remotely with a clear focus on results
  • Comprehensive, practical onboarding with clear guidelines and tools
  • Structured work environment with clear processes, defined responsibilities, and well-organized workflows
  • Reliable, supportive team
  • Digital tools and a modern advisory culture
  • Environment that promotes efficiency, growth, and professional development