Director of IT Engineering

Horizon3.ai

. Define and drive the multi-year IT strategy and roadmap .

Posted 10/14/2026full-timeRemote • United StatesLead💰 $218,000 - $256,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in IT strategy and operations, with a strong focus on managing distributed teams and optimizing IT service delivery. Proficient in endpoint management, identity and access management, and cloud infrastructure, while fostering a culture of ownership and continuous improvement.

Highest-signal resume keywords

IT Strategy DevelopmentPeople LeadershipEndpoint ManagementVendor ManagementCloud Infrastructure

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT StrategyEndpoint ManagementIdentity and Access ManagementCloud InfrastructureIT Process DesignITSM ToolingNetwork ConnectivityEnterprise AI AdministrationPerformance ManagementChange Management

Soft Skills

Excellent CommunicationHigh Bias for ActionOwnershipService ExcellenceContinuous Improvement

Tools & Technologies

OktaGoogle WorkspaceSlackZoomJira Service ManagementAWSClaudeGeminiAWS Bedrock

Industry Keywords

SaaSCybersecurityIT Security EngineeringRegulated EnvironmentRemote-First Workplace

Tech Stack

Tools & technologies

AWSCloudCyber SecurityITSMMacOS

About the role

Key responsibilities & impact

Define and drive the multi-year IT strategy and roadmap
Own performance, quality, and outcomes of Help Desk, IT Engineering, and Business Applications teams
Own IT service delivery for a distributed, remote-first workforce
Build, lead, and develop the IT organization across Help Desk, Corporate Systems, and Infrastructure
Establish and improve intake, prioritization, change management, incident management, and communication practices
Partner with Security, Engineering, and Compliance to operate secure-by-default IT environments
Oversee selection, implementation, and lifecycle management of core IT platforms and tools
Optimize IT budgets, vendor relationships, and contracts
Define and track IT KPIs and SLOs
Partner with People and hiring managers on onboarding and offboarding technology experiences
Maintain IT processes and documentation, including runbooks and knowledge base articles
Lead IT support for company events and hub environments as needed
Serve as escalation point for complex or high-impact IT incidents
Communicate IT priorities, tradeoffs, risks, and progress to executives and stakeholders
Recruit, hire, onboard, coach, develop, and retain IT professionals and managers
Set leadership operating rhythms, expectations, metrics, escalation paths, and cross-team coordination
Build a culture emphasizing ownership, service excellence, inclusion, and continuous improvement

Requirements

What you’ll need

Significant experience (typically 10+ years) in IT
At least 5+ years in people leadership roles, including managing managers and multi-site or distributed teams
Proven track record owning IT strategy and operations for a mid-sized or larger organization
Experience in a SaaS, security, or highly regulated/security-conscious environment
Experience operating in a remote-first or hybrid workplace, supporting distributed employees across time zones
Deep understanding of endpoint management (macOS and/or Windows) and device lifecycle
Knowledge of identity and access management, such as Okta or Entra
Knowledge of collaboration and productivity suites, such as Google Workspace, Slack, and Zoom
Knowledge of ticketing and ITSM tooling, such as Jira Service Management
Knowledge of network and office connectivity in hub locations
Knowledge of enterprise AI administration and enablement, such as Claude, Gemini, or AWS Bedrock
Knowledge of cloud infrastructure, such as AWS
Strong partnership history with Security, Engineering, and Compliance teams on identity, access, and device security controls
Ability to design and implement IT processes at scale
Excellent communication skills
Strong vendor management skills, including evaluation, negotiation, and ongoing performance management
High bias for action, ownership, and follow-through
Experience in a high-growth startup or scale-up environment preferred
Background in cybersecurity, IT security engineering, or security frameworks and audits preferred
Experience with federal, regulated, or public sector customers preferred
Prior leadership of IT in a remote-first organization preferred
Must be legally authorized to work in the United States

Benefits

Comp & perks

Equity package in the form of stock options
Health, vision & dental insurance for you and your family
Flexible vacation policy
Generous parental leave
Career development opportunities
Inclusive culture
Collaborative environment encouraging creativity
Remote and hybrid work models depending on role and location