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IT Analyst
Horizon3.ai. Provide onsite technical support for hardware setup, network connectivity, conference room/AV equipment, and printers/peripherals .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and help desk operations, with a strong focus on hardware setup, network connectivity, and endpoint management. Proficient in managing identity and access tasks while providing clear communication and support to both in-office and remote employees.
Highest-signal resume keywords
IT Support ExperienceEndpoint ManagementIdentity ManagementGoogle Workspace ExpertiseHelp Desk Ticket Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Hardware SetupNetwork ConnectivityEndpoint ManagementTicket Queue ManagementPassword ResetsMFA SupportAsset TrackingMacOS KnowledgeWindows KnowledgeCollaboration Software
Soft Skills
Clear CommunicationPrioritizationSound JudgmentCuriosityProblem-Solving
Tools & Technologies
JiraJira Service ManagementOktaEntraJamfIruIntuneGoogle WorkspaceSlackZoom
Certifications & Qualifications
CompTIA A+ITIL Foundation
Industry Keywords
SaaSCybersecurityIT OperationsHelp DeskEnd-User Services
Tech Stack
Tools & technologiesCyber SecurityJamfMacOS
About the role
Key responsibilities & impact- Provide onsite technical support for hardware setup, network connectivity, conference room/AV equipment, and printers/peripherals
- Resolve help desk tickets and requests involving hardware, software, account access, and ticket queue management
- Support employee onboarding and offboarding, including equipment provisioning, account setup, and device retrieval
- Administer routine identity and access tasks, including password resets, MFA support, and access requests
- Perform endpoint management tasks such as imaging, patch verification, and asset tracking
- Maintain accurate records of tickets, assets, and resolutions for reporting and audit needs
- Follow runbooks and knowledge base articles; identify gaps or outdated content
- Escalate unresolved or high-impact issues with troubleshooting context to the appropriate lead or manager
- Partner with Security and IT Engineering on device compliance and access control practices
- Support EMEA employees onsite and remotely across the distributed workforce
Requirements
What you’ll need- Foundational experience in IT support, help desk, or end-user services
- 2–4 years of experience in IT support, help desk, or IT operations
- Working knowledge of macOS and/or Windows
- Working knowledge of standard enterprise collaboration software
- Clear communication with technical and non-technical employees
- Ability to prioritize and manage concurrent requests with minimal direction
- Sound judgment when deciding whether to resolve or escalate issues
- Curiosity and willingness to question the norm
- Experience supporting both in-office and remote/distributed employees preferred
- Familiarity with Jira or Jira Service Management
- Comfortable managing identity in Okta, Entra, or similar platforms
- Experience using Jamf, Iru, or Intune
- Expert knowledge of Google Workspace, Slack, and Zoom
- Relevant certifications such as CompTIA A+, ITIL Foundation, or similar are an advantage
- Experience in high-growth SaaS or cybersecurity companies is an advantage
Benefits
Comp & perks- Equity package in the form of stock options for all full-time roles
- Health, vision, and dental insurance for you and your family
- Flexible vacation policy
- Generous parental leave
- Career development opportunities
- Inclusive and collaborative work culture
- Hybrid and remote work models depending on role and location