IT Analyst

Horizon3.ai

. Provide onsite technical support, including hardware setup, network connectivity, conference room/AV equipment, and printer/peripheral troubleshooting .

Posted 10/8/2026full-timeRemote • United StatesJuniorMid-Level💰 $115,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and help desk operations, with a strong focus on hardware and software troubleshooting, endpoint management, and identity access management. Proficient in using collaboration tools and managing onboarding/offboarding processes in a hybrid work environment.

Highest-signal resume keywords

IT Support ExperienceHelp Desk OperationsEndpoint ManagementIdentity ManagementCollaboration Software Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware SetupNetwork ConnectivityTicketing System ManagementPassword ResetsMFA SupportImagingPatch VerificationAsset TrackingOnboarding ProcessesOffboarding Processes

Soft Skills

Clear CommunicationPrioritizationSound JudgmentCuriosityProblem Solving

Tools & Technologies

MacOSWindowsJiraOktaEntraJamfIntuneGoogle WorkspaceSlackZoom

Certifications & Qualifications

CompTIA A+ITIL Foundation

Industry Keywords

SaaSCybersecurityDistributed WorkforceTechnical SupportHelp Desk

Tech Stack

Tools & technologies

Cyber SecurityJamfMacOS

About the role

Key responsibilities & impact

Provide onsite technical support, including hardware setup, network connectivity, conference room/AV equipment, and printer/peripheral troubleshooting
Resolve help desk tickets and requests covering hardware, software, account access, and ticketing-system queue management
Support employee onboarding and offboarding, including equipment provisioning, account setup, and device retrieval
Administer routine identity and access tasks such as password resets, MFA support, and access requests
Support endpoint management tasks including imaging, patch verification, and asset tracking
Maintain accurate records of tickets, assets, and resolutions for reporting and audit needs
Follow runbooks and knowledge-base articles for common issues and flag content gaps
Escalate unresolved or high-impact issues with troubleshooting context
Partner with Security and IT Engineering on device compliance and access control practices
Provide hands-on remote technical support for East Coast-based employees and the broader distributed workforce

Requirements

What you’ll need

Foundational experience in IT support, help desk, or end-user services
2–4 years of experience in IT support, help desk, or IT operations
Working knowledge of MacOS and/or Windows
Working knowledge of standard enterprise collaboration software
Clear communication with technical and non-technical employees
Ability to prioritize and manage concurrent requests with minimal direction
Sound judgment about resolving issues independently versus escalating them
Curiosity and willingness to question the norm
Familiarity with Jira or Jira Service Management
Experience managing identity in Okta, Entra, or similar platforms
Experience using Jamf, Iru, or Intune
Expertise in Google Workspace, Slack, and Zoom
Experience supporting hybrid or distributed workforces preferred
Experience with onboarding/offboarding or endpoint management processes
Relevant certifications such as CompTIA A+, ITIL Foundation, or similar are advantageous
Experience in high-growth SaaS or cybersecurity companies is advantageous
Legally authorized to work in the United States

Benefits

Comp & perks

Equity package in the form of stock options for all full-time roles
Health, vision, and dental insurance for you and your family
Flexible vacation policy
Generous parental leave
Career development opportunities
Inclusive and collaborative culture
Remote and hybrid work models depending on role and location