Senior Customer Success Associate

Horizon3.ai

. Manage a scaled portfolio of customers using customer metrics, health signals, lifecycle stages, and repeatable engagement plays .

Posted 9/30/2026full-timeRemote • United StatesSenior💰 $110,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships and driving engagement through effective onboarding, adoption, and renewal strategies. Proficient in utilizing CRM systems and data analysis to enhance customer success and translate technical findings into actionable business outcomes.

Highest-signal resume keywords

Customer Success ManagementCRM ProficiencyData AnalysisCybersecurity KnowledgeStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer MetricsLifecycle ManagementEngagement StrategiesTechnical Concept ExplanationOnboarding ProgramsRisk ManagementRenewal StrategiesProduct EducationVulnerability ManagementSaaS Experience

Soft Skills

Proactive ApproachStrong OrganizationCollaborationEmpathyCuriosity

Tools & Technologies

Customer Success SystemsProductivity ToolsData Analysis ToolsWebinar PlatformsEmail Marketing Tools

Industry Keywords

Customer SuccessAccount ManagementCybersecurityTechnical DomainsCustomer Engagement

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Manage a scaled portfolio of customers using customer metrics, health signals, lifecycle stages, and repeatable engagement plays
Build trusted relationships with customer champions and help communicate security outcomes to technical and executive stakeholders
Use CRM and customer success systems to maintain visible customer context, actions, risks, and next steps
Drive onboarding and adoption through targeted email programs, webinars, office hours, product education, customer resources, and focused outreach
Help customers connect NodeZero capabilities to their security priorities
Help customers understand NodeZero results and translate technical findings into business priorities, remediation actions, and next steps
Monitor platform activity, assessment completion, finding follow-through, engagement, open risks, support needs, and renewal timing
Identify stalled, disengaged, under-adopted, or at-risk customers
Execute intervention plans and maintain ownership through resolution
Support renewal and expansion motions by documenting outcomes, usage trends, adoption progress, risks, and opportunities
Create and improve scalable onboarding, adoption, renewal-readiness, and re-engagement programs
Contribute to digital engagement programs, customer education, webinars, office hours, and self-service resources
Use data and customer feedback to refine engagement strategies and improve customer outcomes
Capture customer feedback, patterns, objections, and product gaps for Product, Engineering, Marketing, Support, and Sales
Coordinate internally on technical help, escalations, and decisions outside standard playbooks
Maintain communication, ownership, and follow-through across internal teams

Requirements

What you’ll need

1+ years of relevant experience for the Customer Success Associate level or 2+ years for the Customer Success Manager level
Experience in Customer Success, Account Management, Customer Support, Sales, cybersecurity, SaaS, or another customer-facing role
Strong written and verbal communication skills
Ability to learn technical concepts and explain them clearly to customers
Comfort using data, customer signals, and business context to prioritize work
Strong organization and follow-through across multiple customers, programs, and deadlines
Experience with CRM, customer success, support, or productivity tools
Proactive, customer-focused approach and strong ownership mentality
Ability to collaborate effectively with Product, Engineering, Marketing, Support, Sales, and other cross-functional partners
Comfort working in a fast-paced, evolving environment
Interest in cybersecurity, security operations, vulnerability management, or related technical domains preferred
Ability to communicate complex information clearly and make it actionable
Curiosity about cybersecurity and motivation to build technical fluency
Ability to balance empathy for customers with urgency and accountability
Ability to manage work at scale and recognize patterns across customers
Ability to take ownership, follow through on commitments, and raise risks early

Benefits

Comp & perks

Equity package in the form of stock options for all full-time employees
Health insurance
Vision insurance
Dental insurance
Flexible vacation
Generous parental leave
Growth opportunities
Remote work support
Hybrid work support depending on role and location
Inclusive and collaborative work environment
Limited travel for team meetings, company events, or customer engagements