IT Support Specialist

HÖRMANN Intralogistics

. Ensure the reliable operation of automated warehouse solutions as part of the team .

Posted 10/2/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in maintaining and updating automated warehouse solutions, with a focus on service processes and deployment methodologies. Proficient in collaborating with diverse teams and supporting technical systems in a 24/7 operational environment.

Highest-signal resume keywords

Automated Warehouse SolutionsIT SupportDeployment ProcessesMonitoring SystemsJira Service Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Hardware KnowledgeSoftware KnowledgeSQLOracle EnvironmentsAutomated ProcessesTechnical SystemsIntralogistics

Soft Skills

TeamworkCommunicationService-Oriented Working StyleStructured Working StyleReliability

Tools & Technologies

Jira Service ManagementConfluence

Industry Keywords

IT Operations24/7 On-Call ScheduleService ProcessesGo-LivesAI-Related Technologies

Tech Stack

Tools & technologies

OracleSQL

About the role

Key responsibilities & impact

Ensure the reliable operation of automated warehouse solutions as part of the team
Participate in a rotating 24/7 on-call schedule
Maintain and update applications
Help establish and further develop service processes using Jira Service Management and, in the future, Confluence
Support modern deployment processes and monitoring solutions
Contribute to the implementation of new technologies, including AI-related technologies
Collaborate with internal departments and international customers
Support on-site go-lives before taking on-call responsibilities
Further develop service systems and processes outside the on-call rotation

Requirements

What you’ll need

Good knowledge of hardware and software
Practical experience in IT support or system operations
Knowledge of Oracle environments and SQL is an advantage, but not required
Ideally, experience with deployment processes, monitoring systems, or comparable IT operations environments
Interest in automated processes, technical systems, and intralogistics
Structured, reliable, and service-oriented working style
Strong teamwork and communication skills
Good command of German and English

Benefits

Comp & perks

Rotating 24/7 on-call schedule with predictable planning based on a fixed weekly rotation
Remote work from home or while traveling
Long-term career prospects in a stable, close-knit company environment
Access to a wide range of training opportunities and the internal “HÖRMANN Learning Worlds”
Open and collaborative working culture with flat hierarchies
Company pension plan through “HÖRMANN Rente”
Company bike leasing program
Additional attractive employee benefits
Free coffee, soft drinks, and fruit in the offices