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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and onboarding within a SaaS environment, with a strong focus on customer engagement and technical presentations. Proficient in addressing complex technical issues and ensuring exceptional service delivery in the cybersecurity industry.
Highest-signal resume keywords
IT Support ExperienceCustomer OnboardingTechnical PresentationsCybersecurity Industry ExperienceProactive Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT EducationHelp Desk SupportConsulting IT SolutionsSaaS Environment ExperienceTechnical Issue Resolution
Soft Skills
Excellent Communication SkillsConfident Presentation SkillsCustomer Convincing AbilityProactive ApproachAbility to Work in Fast-Paced Environment
Industry Keywords
CybersecuritySales SupportCustomer ProjectsTender ParticipationNurturing Activities
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Support the Northern European Sales team in customer projects
- Present Hornetsecurity Services
- Ensure successful customer onboarding to Hornetsecurity services
- Conduct follow-ups and nurturing activities to ensure exceptional service
- Participate in technical aspects of tenders
- Assist sales staff with complex technical issues
Requirements
What you’ll need- IT education
- Professional experience in IT support, help desk, onboarding, presales, or consulting of IT solutions
- Experience in an IT Security or SaaS environment is ideal
- Excellent communication skills
- Ability to present competently and confidently to customers
- Ability to convince customers of Hornetsecurity Services on a technical level in presentations and web meetings
- Cybersecurity industry experience preferred
- Proactive approach and ability to work in an international, fast-paced environment
Benefits
Comp & perks- 25 days of annual leave and public holidays
- Private health insurance plan
- Company wellness program – Be-Active Bonus allowance for fitness and sports club membership
- Career growth opportunities within the company
- Global team building events
- Modern offices
- Free onsite parking
- Hybrid work model
- Flexible working time
- Temporary Employee Exchange Program allowing work at global office locations such as Malta, Madrid, Montreal, and Washington