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Mid-Level IT Business Analyst – Health Insurance Operator
Hospitalcare Products Co.. Serve as the interface between IT and business areas, contributing to the alignment, integrity, and evolution of systems in support of organizational processes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in requirements analysis, system implementation, and support within the Health Insurance sector, utilizing SQL for data extraction and reporting. Proficient in aligning IT solutions with business processes to drive continuous improvement and operational efficiency.
Highest-signal resume keywords
Health Insurance Operations ExperienceSQL ProficiencyTasy ERP KnowledgeRequirements AnalysisStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Requirements AnalysisSQLData ExtractionReport DevelopmentSystem ImplementationFunctional SpecificationsTest Scenario DevelopmentSystem ConfigurationContinuous ImprovementPerformance Indicators
Soft Skills
Proactive MindsetCollaborative Problem-SolvingStrong CommunicationUser SupportTraining Facilitation
Tools & Technologies
Tasy ERPMicrosoft OfficePlaniumHoruss
Industry Keywords
Health InsuranceProvider CredentialingBeneficiary RegistrationPayment FlowsFinancial ProcessesKPISLA
Tech Stack
Tools & technologiesERPSQL
About the role
Key responsibilities & impact- Serve as the interface between IT and business areas, contributing to the alignment, integrity, and evolution of systems in support of organizational processes
- Participate in meetings with business areas to align and prioritize requests, taking the project portfolio and IT Master Plan into consideration
- Gather and analyze business requirements and processes, preparing functional specifications
- Support and maintain the Health Insurance Operator’s systems by monitoring tickets, analyzing requests, and contributing to problem resolution and the implementation of improvements
- Develop test scenarios and support solution acceptance testing with business areas
- Identify improvement opportunities and propose technology solutions to optimize business processes
- Guide and support users in operating the systems, preparing and updating manuals and support materials
- Configure systems according to identified requirements and organizational processes
- Support system implementation and updates, contributing to user training
- Develop reports and perform system queries and data extractions, using SQL where applicable, to support analysis and decision-making
Requirements
What you’ll need- Bachelor’s degree completed or in progress in Information Technology, Information Systems, Business Administration, Engineering, Process Management, or related fields
- Knowledge of requirements analysis and business processes
- Strong communication skills and the ability to interact with different departments and professional profiles
- Proactive, collaborative, problem-solving mindset with a focus on continuous improvement
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- At least 2 years of experience with Health Insurance Operator processes and systems, including system implementation and/or maintenance and support
- Experience with the Tasy ERP, particularly modules related to Health Insurance Operations, and knowledge of the associated business processes
- Knowledge of provider credentialing, beneficiary, company, and product registration, payment flows, and the operator’s financial processes
- SQL knowledge for queries, data extraction, and report development in the Tasy ERP
- Understanding of performance indicators such as KPIs and SLAs, with the ability to identify improvement opportunities and support managers in analyzing results
- Must reside in Campinas or the surrounding region
- Availability to work in a hybrid model at 2Care’s headquarters in Campinas
- Preferred: experience with platforms, systems, and portals within the Health Insurance Operator ecosystem, such as Planium, Horuss, and similar solutions
- Preferred: experience with the Tasy ERP in modules focused on hospital management
Benefits
Comp & perks- Meal and Food Allowance – Pluxee (Sodexo) multi-benefit card
- Transportation allowance (provided via card)
- Health Insurance – 2Care Vera Cruz Campinas, including dependent coverage
- Dental Insurance – Amil Dental, including dependent coverage
- Childcare assistance for HC women employees (for children up to 6 years old)
- Life Insurance
- Wellhub (Gympass), including dependent coverage
- SESC partnership, including dependent coverage
- Profit-sharing
- Education assistance for courses
- Training platform