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Senior IT Business Analyst – Health Insurance Operator
Hospitalcare Products Co.. Serve as the liaison between IT and business areas, ensuring that systems are secure, reliable, innovative, and aligned with institutional processes.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in requirements analysis, business process improvement, and system configuration, with a strong focus on health insurance operations and technology solutions. Proficient in SQL for data extraction and report development, alongside effective communication and training delivery skills.
Highest-signal resume keywords
Requirements AnalysisHealth Insurance OperationsSQL Data ExtractionTasy ERP ExperienceMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Requirements AnalysisSQLSystem ConfigurationData ExtractionReport DevelopmentTest Scenario DevelopmentFunctional Specification PreparationUser Training DeliveryApplication MaintenanceApplication Support
Soft Skills
Strong Communication SkillsProactive Problem SolvingCollaborationStakeholder InteractionAdaptability
Tools & Technologies
Tasy ERPPlaniumHorussMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft Outlook
Industry Keywords
Health InsuranceProvider CredentialingPayment WorkflowsKPI MonitoringSLA MonitoringHospital CycleHealthcare OperationsFinancial Processes
Tech Stack
Tools & technologiesERPSQL
About the role
Key responsibilities & impact- Serve as the liaison between IT and business areas, ensuring that systems are secure, reliable, innovative, and aligned with institutional processes.
- Lead meetings with business areas to align and prioritize requests, taking into account the project portfolio and the IT Master Plan.
- Gather and analyze business data and requirements, preparing functional specifications through meetings with the relevant stakeholders.
- Ensure the quality of deliverables by developing test scenarios and supporting system acceptance testing with the business areas.
- Propose technology solutions that contribute to the continuous improvement of processes and enhance information quality.
- Advise and support business areas on the proper use of systems by preparing and updating standardized manuals.
- Perform low-, medium-, and high-complexity system configurations, ensuring alignment with institutional processes.
- Plan and deliver user training through courses and presentations, supporting the implementation and appropriate use of institutional systems.
- Develop reports and extract data from systems to support internal analyses and decision-making by business areas.
Requirements
What you’ll need- Bachelor’s degree completed or in progress in Information Technology, Information Systems, Business Administration, Engineering, Process Management, or related fields.
- Advanced knowledge of requirements analysis and business processes.
- Strong communication skills and the ability to interact effectively with different departments and professional profiles.
- Proactive, collaborative, and problem-solving-oriented profile.
- Experience with health insurance operator processes and systems, including application maintenance, application support, ticket handling, and implementation of improvements.
- Experience with the Tasy ERP in modules related to health insurance operations, with knowledge of the relevant business processes.
- Knowledge of provider credentialing, beneficiary, company, and product registration, payment workflows, and the operator’s financial processes.
- Knowledge of SQL for queries, data extraction, and report development to support business areas.
- Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
- Familiarity with performance indicators such as KPIs and SLAs for monitoring results and identifying improvement opportunities.
- Preferred: experience implementing systems related to health insurance operations.
- Preferred: experience with Planium, Horuss, and similar systems, platforms, and portals.
- Preferred: knowledge of financial and accounting processes related to healthcare operations.
- Preferred: knowledge of the hospital cycle and its integration with health insurance operator processes, including patient care, billing, and the OPME cycle.
- Reside in Campinas or the surrounding area.
- Availability to work in a hybrid model at 2Care’s headquarters in Campinas.
Benefits
Comp & perks- Meal and Food Allowance – Pluxee (Sodexo) multi-benefit card
- Transportation Allowance (provided on a card)
- Health Insurance – 2Care Vera Cruz Campinas, extended to dependents
- Dental Insurance – Amil Dental, extended to dependents
- Childcare Assistance for HC women employees (for children up to 6 years old)
- Life Insurance
- Wellhub (Gympass), extended to dependents
- SESC partnership, extended to dependents
- Profit-Sharing Program
- Educational Assistance for courses
- Training platform