Renewals Manager

Host Analytics Inc

. Manage the entirety of the renewals process, including negotiation and ownership of commercial contracts .

Posted 11/4/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing SaaS renewals and commercial negotiations while fostering strong customer relationships. Proficient in utilizing CRM and forecasting tools to drive retention and growth.

Highest-signal resume keywords

SaaS Renewals ManagementCommercial NegotiationsCustomer Relationship ManagementRetention Goals AchievementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract NegotiationUsage Pattern AnalysisCustomer Health Metrics AnalysisForecastingRisk Identification

Soft Skills

Strong CommunicationStakeholder ManagementProactive Problem SolvingOwnershipMentoring

Tools & Technologies

SalesforceClariCRM Tools

Industry Keywords

SaaSEnterprise SoftwareCustomer SuccessRetentionFP&A

About the role

Key responsibilities & impact

Manage the entirety of the renewals process, including negotiation and ownership of commercial contracts
Collaborate with Sales and Customer Success to identify risks and ensure timely renewals
Analyze usage patterns and customer health metrics to preempt churn risks
Engage proactively with customers ahead of renewal dates to assess satisfaction, resolve issues, and identify opportunities for growth
Maintain accurate renewal forecasts using tools like Salesforce and Clari
Consistently exceed quarterly and annual retention goals
Create and maintain healthy customer relationships
Lead the commercial aspect of the renewal process
Collaborate with Account Managers, Customer Success, and senior leadership to support long-term customer success

Requirements

What you’ll need

Experience managing SaaS or enterprise-software renewals, customer relationships, or commercial negotiations
Track record of achieving retention, sales, or other commercial targets
Ability to independently manage complex negotiations and balance customer needs with business objectives
Strong communication, stakeholder management, and cross-functional collaboration skills
Sound judgment, ownership, and a proactive approach to identifying and resolving risk
Comfort working with CRM, forecasting tools, and customer data
Collaborative mindset and willingness to mentor peers and improve team processes
Knowledge of finance or FP&A is a plus

Benefits

Comp & perks

2 Volunteer days per year
Birthday PTO
Quarterly company Wellness Days
3 months supply of diapers and meal deliveries for the first month of your Maternity/Paternity leave
Generous parental leave
Talkspace access and mental health support
Annual company-wide gatherings held in cities like San Diego, Denver, Palm Springs, and Vegas
Home office setup
Monthly wifi and cell phone reimbursements for all employees, in-office or remote
Employee Resource Groups such as Women of Planful and Parents of Planful
Support for creating new ERGs and communities